Citi, Brentwood NY

Always some homeless person begging and its annoying and the bank does nothing

I have to say, the customer service was really nice, did not had to wait, was helped immediately and they resolved my issue asap. It was also almost closing time too.

Very bad attention by the staff that alluda to open an account I was attended by a lady of bad attention does not mean that everyone is like that but I had bad luck with her

Customer representatives actually hung up the phone on me. I cannot believe this. I’ve been banking with Citi for over 20 years and have to say Brentwood Citibank customer service has declined rapidly. No more Pacheco and others it’s time for me and my family to move on. I did get through told the next rep I was hung up on she didn’t even acknowledge it. I guess when they can always use the Karen clause to coverup the bad behavior there’s no more need for good service.

Terrible customer service; According to them, I made a withdrawal and all I did was look for copies of my bank statements and when I claimed the money that I am missing, nobody knows how to give me an answer; They stole my money and they can't even show me a camera recording or a receipt for the supposed withdrawal. Don't do business here if you don't want to get scammed and steal your money.

This branch deserves 0 stars, horrible customer service, they take advantage of the people with low levels of education. Instead of helping their customers they steal from them. WORSE CITIBANK BRANCH AND STAFF EVER! Do not go there! Ps: managers are worse than the tellers!

Fix the parking lot to allow a better flow of traffic,
Add another drive thru ATM, keep up with maintenance on the drive thru ATM. Do all this and this bank will be Amazing Other then that this bank is horrible, Citibank needs to look into this location,