Citi, Queens NY

Every single time I try to use the money in debit account Citi comes up with a new issue and I have to either call them from a department store to verify it's me, or call them because they locked my account for no reason (and would not unblock), or triple verify it's me for a Zelle transaction, etc, etc, etc. I have nothing but negative experiences with Citi.

When my husband and I first got involved with this bank it was a good bank. However it turned it out to be a fraudulent bank. They took money out if our accounts without telling us. If we made a complaint nothing was ever done about it. If we didn't get an item we ordered and asked for the money back the bank did but only took it back double what the price was. No one there speaks proper English. If you get use to the person giving you your accounts don't get to attached because they leave with out even an email to you. Very corporate very robotish place. Any smiles you see you fake. I do not and will not ever recommend this bank to anyone.

Worst Branch I wish I never opened my account over here. The banker Paola asked me for over 3 forms of ID when all I needed was a bank statement. They don’t let you get access to your own money. I am closing all my accounts from here.

Horrible customer service. They sneak people in before you. Waiting for 1.5h just to open an account and the manager comes to tell me that I need to have “more patience”. Whoever has an appointment goes before you even if you have been waiting for hours. Two people working only… disaster