Citi, Salisbury NY

I just opened a new account yesterday. I was told buy both their call center and someone at the physical store that I could get a temporary card since the permanent one doesn't arrive until 7-10 business days from now, and who has time to wait that long to have access to their money? I drive all of the way to the bank just to get told by the counter that I can't get a temporary card because my permanent card was already in the mail. This is the worst customer service I've ever experienced and I'm seriously thinking about closing my account and taking my business elsewhere. Way to lose a customer.