Citi, New York NY

Citibank is definitely the worst bank I have ever experienced. They froze my account for several days due to potential fradulent activity. I spent hours calling customer service - 0 success despite that I provided all the verification info. I visited this branch personally. I do not think there is a better way to verify myself. The bank agent verified me with ID, security questions and called the same customer support line - same treatment, they hung up on her mid-call. It’s like banking in ‘80s. Find a bank that values you and actually treats you like a human.

I can't say enough of how helpful the team at this branch is. Dmitriy Berman the Citigold Relationship Manager goes above and beyond for his clients. He will sit with you and take his time to explain things and even call from his home to make sure you understand your banking needs and procedures. His diligence and dedication is genuine and very helpful.

I tried to open an account with them but one of them was very inpatient and super negative. It was so negatively impressive that I am writing this comment even it was one year ago.

I went to inquiry about a wire transfer that I received. Unfortunately the representative that I spoke with was extremely rude and treat me like garbage. She was rushing me and unwilling to help me solve my problem. After being a customer for more than 10 years I guess is time to change to a different institution.