Club Pilates, Miller Place NY

I’m not one to leave a negative review, however after having a day to reflect on my experience from yesterday’s class I feel obligated to share my experience because the way I was treated was horrid & completely unacceptable. Yesterday morning I showed up at Club Pilates for my first class. Although the club offers a free intro class, the options for class selection were limited so I decided to skip the free trial and pay the $39 so that I could take the 6: 30AM class that I was interested in. I was “greeted” by Ruthie (the class instructor) who actually gave me the complete opposite of a greeting. She signed me in & said, “why does this say it’s your first class? ”. I said, “because it is. ”. She rolled her eyes & made a face that made it clear she was extremely annoyed to have a first timer in her class. She said, “it’s your first class & you chose MY 1.5 as your first class? ” insinuating that a first timer is not worthy or qualified to take her class. I explained how I do a lot of yoga & although I’m aware Pilates is different, I’m confident I’ll be able to keep up & it would be a fun challenge if nothing else. She began to question me on where I do yoga, to see if where I take yoga was good enough for her. I let her know the studio I had been attending. Class started & I was able to keep up with all of the exercises thus far with ease, even doing some of the more advanced modifications that she was offering. Being it was my first class I wasn’t familiar with some of the vocabulary cues so I would sometimes first observe what others were doing & then followed along. Ruthie announces to the entire class that, “this is her first time here & I really didn’t want to let her take my class but it’s not my studio so what was I supposed to do? She said she does yoga & I vetted her on it so here she is. ” Naturally, the entire class looked over at me. I couldn’t believe how she attempted to embarrass me in front of the entire class. I say “attempted” because let’s be real here, the only person she embarrassed was herself. I was shocked. I felt a need to respond & firmly but politely said, “yes well I think I’m doing just fine so far. ” This was about half way into the class, so 30min in. A classmate next to me turned to me & whispered, “you’re doing really great”, which was super sweet & made me feel good. You’d think that would have come from the instructor though, but instead Ruthie was going out of her way to try & shame me & make me feel uncomfortable during class. Somehow I offended her ego that I was able to keep up. Her insecurity is actually laughable. Poor girl. Luckily I have thick skin, I could see how someone else could have felt really badly. There was only one move during the class that I was struggling with a bit. Instead of Ruthie offering help, she came over to me & with an attitude & for everyone to hear said, “I think you should just sit this one out. ” I responded saying I’m going to keep trying, in which her response was, “your foot isn’t even on the bar correctly”. She could have offered to help me adjust my form but chose to harass me & try to embarrass me instead, once again embarrassing herself because truly, what instructor acts like this? ! She should invest in some self help books on how to treat people. After class, the same classmate who was so kind to me earlier came up to me & told me Ruthie can be abrupt at times, & that she thought I did great. Before leaving, I met Ruthie at the front desk & asked if I were to come back to her class, is she going to harass & try to embarrass me again. Her response was that she felt I shouldn’t come back to her class again. I laughed, & said, “seriously? ” The experience was so off putting to me & still is. No one should treat another human being that way, & it’s also just poor business practice. I was planning on becoming a regular but thanks to Ruthie, I’ll never be back. When I spoke with management about it they apologized to try & appease me & to get me to come back but defended Ruthie saying she’s one of their best. I’d hate to see who their worst is lol.

Loving Club Pilates! Each instructor is really great and I feel so much stronger even after just 11 classes. I look forward to coming here!

Club pilates is awesome! Its hard to choose a favorite instructor. Today Suzettes class was amazing. I love how she constantly challenged us. No pain no gain!

Banu is very successful at this job. She checks one by one whether everyone is doing the movement correctly, and she cares a lot about it. This is very important in Pilates. She is improving movements on every class with training new positions…. Best…

Club Pilates Miller Place, Ruthie classes are awesome, very challenging! I love taking her classes!

Suzette & Adrienne are amazing - listening and hearing are two different things- I can see all the movements in my head when they bring us thru classic Pilates style - Laura too! A lot like Michelle, Banu & Kailyn - All of the instructors truly are absolutely unique and bring forth a thorough work out! I am addicted! Thanks to the girls up at the desk for doing such a great job. Oh and Caroline has taught me the most on the chair! Lizanne helped heal my broken ankle privately - it’s amazing how breath connected to movement lends itself to a better day! All these women bring Something exciting and new all the time!

My experience with Ruthie is great! (5)!
She keeps you motivated, gives explicit instruction, acknowledges everyones own pace and strength. When I’m done I feel great and know I’ve had a great workout. She makes me work hard, and that’s why she’s one of my favorites!

What a “feel good” workout. Every instructor offers their own spin on the workouts. They are always changing it up and the routines are never boring.

Adrienne is the best. Her classes are excellent. She is always checking and correcting our form if needed!

Laura is an excellent instructor who makes sure all class participants are doing the Pilates exercises with proper form.

Skilled instructors! Am very grateful for being able to go to sessions. Good for all ages.

Love Club Pilates Miller Place! Lizanne is an amazing instructor! Makes working out fun and challenging!

Wonderful staff. Always pleasant. Instructors are dedicated;love what they do. They make the experience very motivating!
I love everything about it

Banu is another one of my favorite instructors! She always corrects me when I’m doing something wrong and helps me when I look confused (which is quite often) I truly appreciate that!

The class was great as usual. A big Thank You to Ruthie for always making each class with her challenging and so much fun.

Absolutely the best place for a good workout they are all fabulous, top notch instructors!

Ruthie is amazing. She will take you to the next level if that where you choose to go. Always a great class!

Love Club Pilates. All of the instructors are amazing but I especially love starting off my Saturdays with Banu!