Cohen's Fashion Optical, West Hempstead NY

Another great experience! I came back for my annual eye exam. It’s always good to see the same faces every time I come here for service. The staff and the doctor were professional and very friendly. Awesome experience! They have a wide variety of choices on the frame from inexpensive to the top brand names. Karen catered to my needs and found affordable glasses for my budget. I would definitely recommend this place for the total Eyecare. Thank you!

I went here today for an eye exam and new glasses. Dr. Susan Choi was the Optometrist and she was incredible. She gave a thorough exam and speaks to you in terms you can understand and takes her time to explain things and answers all your questions thoroughly. I highly recommend this business and the doctor and give her 5 stars.

Quite obvious, there is a reason in which when you walk in there is never any foot traffic and it is always empty. The customer service is far from the greatest and the quality of craftsmanship when getting your glasses and prescriptions filled is unacceptable. Would not recommend even if the glasses were free.

The eye doctor is great, super nice. Receptionist is very rude & hangs up on you. Won’t be coming here again.

They have such a bad variety and selection of frames. The glasses get loose very easily and the transitional (sunglass shades) on the glasses don’t even work AT ALL. The quality of the frames is terrible and everything is very overpriced. Also, the lady that was selling me my glasses was very judgmental and not customer friendly. They take very long to process the order and prepare the glasses, as they took over 2 weeks for mine. WOULD NOT RECOMMEND!

The lady with the glasses behind the desk is prejudice and has a disgusting attitude towards black people other then her, the place is lovely.

Exam was quick thorough and affordable, Dr. Susan Choi was knowledgeable and very sweet I would absolutely recommend anyone to go to her. Unfortunately, the post exam experience was not nearly as pleasant. Serious Karen vibe from behind the counter, sales woman was rude. If I’m spending $600-$700 on a pair of designer frames and lenses I should not be made to feel rushed or uncomfortable bc I want to try on a few pairs before making my choice. Especially since I was literally the only customer in the store on a Wednesday afternoon at 2pm. She seemed openly annoyed with helping me, I told her to show me which glasses I would be able to get done in house that wouldn’t need to be sent out as I need them asap. She directs me to a section of the glass case and I pick out a pair of frames and she takes my card and tells me that the total will be $700. She had neglected to tell me until after the fact that there is an additional $200 charge for the glare resistant coating suggested and also the lenses will need to be sent out in order to be coated and acted like this was common knowledge that they could now take anywhere from ATLEAST 3-5 business days to receive them so I said ok at worst 5 business days.and she kept saying well I don’t know I’ll call you I’ll just call you I don’t know when bt when we receive them I’ll call you. It was the eye roll with the “atleast” that did it for me I asked her to please process a return for the purchase, thank you. Already a small selection to choose from and had she been welcoming at all I would have stayed and picked out two pairs of frames and a pair of rx sunglasses as I recently came into some money from selling my house so I’m going on vacation and I can’t stand contact lenses. Again, the doctor was awesome. The salesperson makes you feel like a houseguest who invited themselves and has overstayed their welcome so to the sales person sorry for interrupting your obviously busy day and I’m happy to take my business elsewhere.

I did not even have to wait before Dr. Choi greeted me and welcomed me as if I was the only customer in the store (there were others). She was kind and patient. I am very happy with my eye exam and visit.

Dr. Choi was so sweet! It was my first time wearing contact lenses and she walked me through the whole process with kindness and ease. I definitely recommend!

Very great service! Dr Choi was wonderful and Jean was awesome she helped my husband start to finish picking out his frames! Great service will return for sure thank you Dr and Jean!

The best experience I've ever had getting glasses! My daughter and I visited, and Susan was super helpful, talking us through each process of the eye exam. She explained pricing on frames and lenses, and didn't steer us to the most expensive, which was a first. But what was truly amazing is how much time she took helping my 11 year old pick her frames. That was a huge help. A great experience all around, thanks!

Everyone is incredibly nice and helpful. I went for an eye exam and for new frames. I will certainly return to them in the future.

Friendly and professional service!
I would recommend everyone to visit this store for any eyecare needs. Thank you all, Cohens staff!

I had an excellent experience here. Prompt and courteous service. My eye exam was thorough, Dr. Choi took time to answer all my questions. She is very knowledgeable, professional and caring. Lenses were cut and ready very quickly. Loving my new glasses! I will be bringing my whole family back for their exams.

We Took our son for his first pair of glasses
The older lady there was of no help
We asked her were the kids glasses were she said there mixed in with the adults pointing to the wall
When we asked which ones were specifically for kids she rolled her eyes
Bad attitude as if we were bothering her
Taking our business elsewhere

It’s never a good feeling when you need to write a poor review. Dr could not provide lenses that I could see out of clearly. Refused to give money back. Went to Sterling Optical down the block. Turns out rx, and thickness of lenses were not correct. Thank you Sterling for making me glasses I can see out of clearly. Seems small claims court is my only shot at getting a refund. Stay away from Cohen’s!

Thanks for your continued, unchanging service!
I usually don't write reviews but i decided to write because i don't agree with many bad reviews about this store. It's time for happy customer like me to speak up.
This store has been my family's eye doctor location for many years now and I always experience complete satisfaction when I visit this store year after year. The doctor and the optician are very professional and definitely knows what they are doing for sure. My glasses needs frequent adjustment because of the type of work I do and Jay, the optician, always greets me with happy smile every time I come in. The staff caters to my budget on glasses and helps finding glasses that I need. No one here ever puts me down. They all work as a team and I always leave the store happy. I would 100% recommend everyone to come and visit here for any vision needs.you will be happy that you came. Thank you, Cohens!

I had a great experience here. Staff was polite and accommodating. Office manager went out of her way to fix my vision insurance issue and got my contacts and glasses that fit my budget. The doctor performed a thorough eye exam which I’ve never had in my 42 years of life. She was very professional and friendly. She explained my eye condition in layman terms which was easy to understand. I am definitely returning to this place. Highly recommended!