Cohen's Gentle Dental, Bronx NY

This is my new dentist office! The dental hygienist that cleaned my teeth was absolutely sublime, she was gentle, caring, and super professional. She took her time with my cleaning and when I returned home I just couldn’t stop smiling. Please keep in mind I did not have pain in my mouth or cavities; I mention this because this can make a world of a difference when getting a cleaning.

The Doctor on site is caring and knowledgeable as well, he’s also a people person. I sincerely trust this office with my teeth.

The office is small yes, but it’s clean and ran professionally. I will continue to be a client of theirs.

Got an emergency appointment for my Dad, when other Dentists in the area refused. Great service.

10/6/24

EDIT: I have since been going to Tend (many locations in Manhattan and super easy to book an appointment)
Not only are they professional but also very through.
I got a comprehensive exam where they found tartar buildup as well as some tiny gaps in my cavities.
The service is super relaxing with a tv and headphones provided through out.
They take most insurance and are very transparent with any out of pocket costs.

Manhattan is a trip away from Co-op but i would highly recommend Tend Dental.

INITIAL REVIEW
I have been coming here for at-least 3 years and this visit will be the last time.
Dr. Kevan was always pleasant till today and he is the main reason why I won’t be returning.
I had an appointment for 4/10 and did not know it was cancelled till I called earlier to update my insurance (I got a new one and couldn’t find the ID number so I wanted to double check that it would be fine). That’s when they informed me that the Dr wasn’t around and that they called to let me know it was canceled. Mind you i saw no missed call, voicemail or text.
I didn’t make it a big deal and just accepted another appointment for 4/27.
On 4/27 i get a call 8 mins before my appointment asking if I am coming in. Even though I responded to their text confirming days before. Then the receptionist asked if i would be on time cause he has another patient. I said yes, i live next door so i am just waiting for my appointment time to show up. I then asked to clarify if i would have to wait if i came on time because i have waited an hour in the past. (I was not thrilled about waiting but i understand these things happen.)
She said no ill be fine. Then minutes later she called again trying to cancel my appointment because i had a cleaning less than 6 months ago
and my insurance won’t pay. Evidently they don’t seem to take notes or pay attention because I did say that I had a new insurance and i am allowed 4 cleanings per year. She responded “well i will have to call and verify”.
I said okay. She called again asking for my insurance ID number cause she can’t search my name. At this point i am annoyed because why are you doing all this minutes to my appointment.
Imagine if i did not live next door, would she expect me to turn around and go home after being cancelled on 2 weeks ago (without notification?)
I am not stupid, i know what insurance i have and ultimately if there is a billing discrepancy, I would have to pay for it so what is the problem? So i told her I am coming to my appointment and she can collect whatever information she needs from me.

I show up and get called in for X-rays and the Dr greets me and asks how i am doing. I respond that i am not happy and explained the aforementioned.
He did not acknowledge or apologize for the prior cancellation or my frustrations, but instead tried to talk over me in a combative tone repeatedly telling me “its company policy”.
Well your company policy makes no sense. If you want to collect insurance information you ask hours or days before not minutes before.

If people show up 1-2 hours late to their appointments that is not my problem.
Its the same way i don’t call the office to ask if he is on time because i have had to wait in the past. I have had at-least 5 appointments and was never late.

The Dr.then had someone else Martha? Do my cleaning. She did a great job btw. After my cleaning, he then barely enters the room and said see you in 6 months.

No actually i will not be back. So no thanks.

The receptionist annoyed me but the Dr.handled the situation very poorly and that is the main reason I am writing this review.
As someone who has worked in customer facing jobs, its hard to maintain composure when the client is angry. So i don’t put too much blame on the receptionist. But for the “manager” in this situation to not de-escalate the situation is very very disappointing.

P. S. This is long and probably full of grammatical errors because I am still riled up from this situation.

Been going to this place for almost 4 years now. This place is one of the best places you can go. Super nice people.

Receptionist is a liar. It says on the ad they accept Medicaid. Receptionist says no Medicaid excepted.

I had an appointment at 1: 30pm and they called me a day prior to let me know that the doctor wouldn’t be available at that time.

It has been over a year and my mother still has not received her teeth. YOU LIED to Care Credit. You got paid and did not do the work. You stole$4,000 from a senior citizen. Everyone BEWARE of this scam dentist. And Ronnie is a joke.

I'm dental assistant and I went here for services and I was disgusted. The instruments were not properly sterilized and packaged.the instruments were rusted and old. Place is very unsanitary. The dental chair was very dirty, old and ripped. Place need remodeling.