Consulate General of Canada in New York

I spent $120 for a 10 years Canada visa, it took 2 months to finish, when I found out myself that it was ready in their system and asked them myself, what a joke!

I’m Canadian living in States. This office assist me in past. My experience with the Canadian who work here was helpful and awesome Thank you Service Canada

Horrible service.im 82 and not computer savy.to apply for a visa i cant walk into the canadian embassy.non sense

Canadian here. They do not answer emails, they do not pick up the phone, there is zero useful info on their website, fb page and twitter (monthly virtue-signaling posts do not count). Looks like a completely useless government body to me.

Why is the website so terrible? I could not find a place on the website to log into our account. I finally gave it up after many tries. Simply put terrible and not user friendly.

The absolute worse! Honestly, they don't even deserve one star. I submitted my visa application and did my biometrics 2 months ago and they are yet to get back to me. Meanwhile, the processing time is supposed to be 3 weeks maximum. They don't accept calls. I personally went there since I tried calling and the voice message says they don't accept calls and apparently, they don't attend to you in person either, they only attend to Canadians in person was what I was told. I went to the visa application office and they told me to email the consulate. I've sent 2 emails explaining the urgency of the situation and what I got back each time was an automated email stating they only reply to emails about visa application that has exceeded processing time and that was exactly what my email was about. I sent another email and I got the same automated reply. If they can at least reply accordingly to emails since it's the only means of communication, that would be nice because as it is now I don't even know what to do anymore. I definitely don't recommend them at all.

Worse experience ever, if you don't have a spare passport don't apply for Visa, they hold your passport even if you have an emergency and just want your passport back they don't give it to you, so plan carefully before sending your documents. And they don't answer phones or emails.

I have submitted my Canadian visa application more than a month and a half ago, and still haven't gotten back from the consulate. My expected travel date is two weeks from now, and there is no way to contact the Consulate other than submitting a form -which they never replied to.

Nothing but great service at this consulate.

I had issues with my passport renewal in Gatineau, QB which caused a delay and possibly me losing out in work overseas.
From the people at the window to the lady who saw my case, Grecia, were super friendly and helpful. My passport was sorted in a speedy matter and was able to travel as planned.

Thanks Grecia!

Cant call them because press 1 for english or press 2 for french doesnt accept a response.tell you they're gonna do something on a day and its been 4 days later and still nothing.

Pathetic, Irresponsible are the minimum explanations these people deserve. I had one of the horrendous experience in dealing with this embassy, which is not expected of any responsible organisation in the world. I applied for a visit visa online on the 8th of Nov 2018. Just after a week on 16 Nov I was notified online to submit the original passports for visa stamping, which I promptly did on the same day and delivered to the embassy on the 19 Nov (Fedex delivery proof available). After this, there was no response or change of status online on the process.

I do understand that there can be problems or a miss in any process, but the issue is how they respond to the issue, demonstrates the quality of that body. I tried reaching them on phone several times, as it is more than 7hrs for me to drive to NY and was not able to reach in person. I repeatedly got a machine answering to me saying that one cannot get any information on the visa process over phone.

Now in the waiting, I lost over a month without knowing the whereabouts of my passports. Repeated lodging of complaints on website and other measures did not give any result. I reached a point, where I was not certain how or if I would get my passports back, getting the visa was least of my concern.

Then after mid Dec'18, in my frantic search for solutions, I came across VFS Global and called them up. While there was somebody to give you a live answer, the answers were same "You got to wait". Then came the situation when VFS Global told me that I have to fill up some additional forms which was not the part of this Visitor Visa application process and pay additional fee for their services. With no other option I had to pay them and also send them additional self addressed courier envelopes, besides what I had sent already to the Canadian embassy in NY.

Finally after long and tireless phone calls to VFS Global, I managed to get my passports back with the visa after almost about two months. Imagine, if I had an emergency to travel outside the country in the mean period, what would have been my plight with me not having the passports and not knowing whom to contact. One should be ashamed of running such poor service and not even apologizing for all the stress they caused to me and my family. I only wish if there was an option to provide some negative stars, I would have chosen that, unfortunately I have to give them at least a star to post this review, hence I did.

Terrible experience ever. I had submitted my application 4th of jan 2019 and went to biometric 7th of jan 2019. Its 22nd jan no answer from consulate. Are you guys sending applications to Mars for verification. Lmao
I guess canadian consulate doesn't have internet.

They refused my visa because I wasn't bring my I-20 and they don't ask me about it herrobull service. Please make sure to bring I-20 for non immagrante visas

My experience was terrible. After 5 months, my visa was approved and also stamping duration was so long. One day before my take off, i received my passport by over night shipping. (also I paid for it more because I did not trust them.)

The most annoying consulate I ever come across. They don't respond any emails and messages and take forever to process application. My application has been with them for more than 20 days now and they haven't bothered to respond.
Worst communication.

Not sure why the consulate gets 2.5 stars. Perfect service for me in getting a temporary travel document and doing a passport renewal. Super nice and she started working on my application 2 minutes after I left - I know because my references told me she called them right away.

Worst experience ever we sent our passports to cannada embassy New York for stamping (visitors visa) these people are claiming that they did not receive our passports. But the package has delivered. Call center is in Canada if we call them they are saying that we cannot call them we can only contact through email.and generally they take three business days to response it's been one month no response what so ever awful people.they cancelled our application we paid 300$ no refund.

World class Canadian civil servant. No questions they provided top tier service when we visited there this week. Unbelievable.

This place is closed. Application processing center has moved. I get to the new location and was told to sit n wait. Waited for about 30 minutes o ly to find out that the person who told me to sit down was supposed to give me a number. What a waste of time.

They got back to me in less than three weeks and told me what i needed to complete my application to get into canada i mailed back what they needed and now i am waiting for a answer