Copart - Albany

Very unprofessional, No one knows what goes on and will blame some one else who is not available. Lied to me repeatedly. Told me they were going to pick up vehicle on Monday, didn’t show, Then a Tuesday, didn’t show, Then a Wednesday, didn’t show, then a Thursday, as of 10: 00am haven’t showed. Totally lacking in customer service and they don’t seem to care. They act like customers are a bother to them and make transactions as difficult as possible.
If you need salvage go somewhere else as they don’t want your business.just your money.

This is one of those branches that has an ill human treatment to customers, If you are not around there, don't even think of buying from them

Always a pleasure to do business here as the office and yard staff are always very helpful and professional at what they do!

Great management, friendly staff and a great place to do business with.i will definitely keep buying there.

Needed a jump start, waited 2 hours to get one and paid $85. How hard would it be to have a set of cables or a decent jump box as part of your customer service?

One of my favorite Coparts!
Inside staff always helpful and the outside crew well.you couldn't ask for a better team. This store along with the Harrisburg Pa store is the only reason why I continue to trade with Copart still.

They went and was helpful and courteous with me about my vehicle trying to help me find my plates from the collision place my car was at thank u

While my vehicle was under their care custody and control, may or may-not have been them, perhaps one of their towing contractor. Regardless, it was severely damaged to the point where repair was be higher cost than the value of the car. When I got to retrieve my personal belongings, I found that many items were missing including a watch, $295 cologne, and a handful of gift cards and other miscellaneous items.

The worst company I have even dealt with! Picked up my vehicle two weeks late after calling every day! Now the check was in the mail as Kim who writes the checks said well it's two weeks still don't have the check! Ready to call my lawyer!

Terrible customer service. Title wasn't sent out when they said it was "on the way. " Never again.