Corona Pediatric Dental Empowered by hellosmile

STAY AWAY FROM HELLO SMILE! Specially the Woodside location.
When my two kids their father and I arrived at this dental place, immediately was told by the front desk attendant that the father was not allowed to stay in, then he just left and waited outside. Office was supposed to be taking precautions because COVID. However, when I went to seat closer to where my son would go, my eyes instantly caught up one of the dental assistants drinking coffee. She saw I was looking at her while the hygienist was talking to me, but continued drinking her coffee carelessly around patients and staff in the treatment area. Meanwhile I was wearing two masks and a faceshield and parents were not allowed in the treatment room, but I guess she was allowed to drink near patients when they were being treated, putting them at risk. The dentist attending that day “Dr. Bunch” said he would only provide services if my sons took full mouth X-rays. He didn’t come to tell me but instead would send the hygienist to relay messages. I didn’t want my sons to take it and felt forced to do it. I didn’t want it to be taken on my younger son since he had some X-rays taken 6 months prior and I didn’t see it was necessary. I didn’t have a concern for him to take it at this time. When my older son was done with the cleaning, the hygienist came to tell me how it went. Dr. Bunch did not approach me to tell about the X-rays results or any treatment plan. I was completely ignored. What kind of dentist is this? As I was talking to the hygienist I asked if my other son would be next and he said the doc wasn’t allowing him to be seen because he didn’t take any X-rays. I asked to speak to the doctor. He didn’t come out before to tell me about X-rays results or treatment plan but came out to say he’s refusing to give my younger son treatment. Mr. Bunch said that if something happened to my son’s teeth he would be held accountable for not giving my son the right treatment. My understanding: “We need to have X-rays even though is not necessary at this time, so we can make money”. I said I just wanted my son to have a dental cleaning. Then he said: “ IF YOU ARE REFUSING YOUR SON TO TAKE X-RAYS, I AM REFUSING TO PROVIDE SERVICES TO YOU AS WELL. ” I left and when told my son’s father that the dentist refused services. So he went back to the office and requested to hear from the doctor himself, the doctor told the attendant that he is busy and would be available after 3 hours. A complete disregard to a patient’s parent. THIS “DOCTOR” IS INCOMPETENT AND UNPROFESSIONAL. I asked to be contacted by the general manager, Dr. Attaie and it has been over a week and no one has contacted me. My advice: stay away from this clinic and any other clinic that says: “Empowered by hello smile” they are all the same company, different locations. They will force you to have X-rays, otherwise they will not provide you services! Now Dr. Ali Attaie can say “thanks a bunch” to baldie Mr. Bunch for losing 7 patients. My sisters-in-law are not coming back to this place as well!