Costco Tire Center, Camillus NY

Very bad experience, unclear information on the phone, after a very long time I was able to make an appointment and waisted my time, very rude staff and unwilling to help.

So when people are annoyed then tend to leave over the top bad reviews. I am going to give an accurate review:

I gave them two stars because the work was done correctly. The amount of time it took is the reason for the missing stars. I had a 12 o’clock appointment, arrived a bit early and waited in line for genuinely 20 minutes as they only had one person working the desk. He continuously answered the phone and stopped what he was doing every time it rang. After finally dropping the car off they told me it would be done in an hour

I shopped around the store waited a bit then went to check on my car after an hour and a half. They assured me that they would be bringing it in soon…
What?
I had an appointment tent for noon and you say nothing about the fact that you’re running 2 hours behind. Needless to say I wasted an entire day and my refrigerated/frozen food went bad while waiting.

Do yourself a favor and just go to like mieneke or something, they did mine in no time last time I swapped tires. You don’t even save that much money here anyways.

Very kind staff but either very short staffed or just extremely disorganized. They couldn’t tell where the tires we ordered were and had to wait 30 mins for them to find them and then can’t tell me if the other ones I ordered are there or not.

Terrible experience, the workers are clearly understaffed and doing their absolute best. But I waited 2+ hours for my tires to be put on (for an appointment I made weeks ago). On top of that there is no place to really be while you wait aside for an uncomfortable food court

Coscto is great but the tire center is way under staffed and you have to be ready to wait. Waited on the phone for 30 mins, waited in line for 30 mins.

New tires.was a little bit disorganized but prices and service were excellent. Was very pleased.

Had a good experience their. Came to my appointment and they had my car ready within a hour which is very reasonable. I’m not sure what the other reviews are about!

Costco in general is great, but the tire center is horrible. Eric working at the tire service counter, literally did not acknowledge our presence while we waited over 15 minutes to be greeted. He walked back and forth looking every which way but at the customers standing in front of him. I understand it's busy, but a, "Hi there! I will be with you as soon as I can! " goes a long way. A Black gentleman (I could not see his name tag) with a Caribbean accent stopped, acknowledged us, then assisted us after Eric ignored us the entire time. It took over 3 hours for a tire swap with an appointment. Joseph, the manager, was very kind and apologetic, which we appreciated given the circumstances. There need to be some changes, so that customers with appointments aren't waiting for hours. Perhaps walk-ins should be cut off at a certain time or after a certain number of cars.

Generally i used to love Costco but Costco here in Syracuse is worst. Very bad service. Tire department is a nightmare. When we had an appointment at 9 am, we were done after 11 am for tire replacement. But it was flat as soon as we got home. We had to call someone to put a spare tire. We called Costco and scheduled next day appointment (today). Our appointment was at 6 pm, and it is 7: 22 and they still have not started working on our car. NEVER EVER get your snow tires/regular tires from Costco. All in all, they have terrible quality. But they do have good pizza and thats the only good part. Not even shopping is a good experience. There grocery is super expensive.

Worst customer service at the tire center, which is surprisingly given their great customer service elsewhere in the store. Last time when doing a tire swap they scratched one of my rims. I had pictures before and after but they refused to believe. This time they scheduled an appointment but failed to tell me that for a second swap I need to have tires purchased by Costco. When I got there, they said I should’ve known (and that it was in fine prints on the invoice they gave me last time) As the seller they are responsible to tell the customer when they schedule an appointment. Some people in their management have a hard time speaking English (which definitely isn’t a problem) but they refuse to listen to customers. So buyers beware, if anything goes wrong, they are not going to help.