Country Inn & Suites by Radisson, Big Flats (Elmira), NY

I booked a two bedroom suite (for 4 adults and 2 young children) through the Radisson Rewards Members website for Jan. 5 - 8. I happened to call the property Jan. 4 to ask if there was a refrigerator in the room. I was told the hotel was closed (broken water line). My response, "What? I have a reservation with you starting TOMORROW. You never notified me of the closure! " I was told that they had no way of getting in touch with me. Hmmm. I booked the reservation through the Radisson website. As a matter of fact, I received an email from them stating, "Hello Susan, We look forward to welcoming you to the Country Inn & Suites by Radisson, Big Flats (Elmira), NY on Jan 5,2023 for your 3 night stay. "
Signed,
Safe Travels,
The Country Inn & Suites by Radisson, Big Flats (Elmira), NY Team.
This is unacceptable. Had I not reached out to the hotel, we would have arrived there at night with two young children and had no place to go. The response I received from the woman who answered the phone (her name was Rose; she said she was the manager), "we are referring you to other hotels in the area". She was unapologetic and unfriendly; she would not tell me when the water line broke; just kept telling me "recently. " Basically, "we don't have a room for your, we had no way to notify you, and, now, you're on your own. " I had to scramble to find another place for our family of six to stay. Absolutely NO customer service from Country Inn and Suites. I went on to contact Radisson customer service, and, they were of no help, either.

The big problem: Radissons call center hid behind the good old "we have no control over our independently owned and operated franchises" when I tried to get my concern addressed.

The small problem was there were three networks available for the internet. 1 guest network with never more than 2 bars of weak strength which every customer was supposed to use, so not even close to enough bandwith, and 2 extremely strong private networks named "daddy" and "daddy5". Not sure who the hotels "daddy" was, but he makes sure he has all the network he needs.too bad they didn't investigate to see what my big problem was with their call center and what I was truly upset about

Stayed over Christmas. Pool was closed for some unknown reason. Could see into the pool are and pool looked fine. Beds so firm may as well slept on the floor. Pillows flat as a pancake. Hole in the wall behind night stand with wires showing. Outlet for charging phone not working. Recommend staying at other options across the street.

Honestly, it wasn't that bad. We had left home early on a planned road trip to be ahead of the big Christmas storm of 2022. We called ahead to verify that they had a pool, and they stated that they did have a pool and that it was open. We booked a 2 queen room. Unfortunately, when we got there we learned that the pool was closed, had been for a long time and would continue to be for the foreseeable future. The beds seemed small for queens and similar in size to my child's full sized bed (although I did not measure). My only other interesting tidbit is that they have made the choice to have no towel bars in the bathroom. None. There is no way to hang up your wet towel after washing.

The room was super clean and well-appointed. Most importantly, the bed was very comfortable and the pillows were soft and fluffy.

Room was very small. Bath tub was nasty. Tv was so low that you couldn’t see it from the bed and it was bolted to the dresser it was sitting on. Pool is a lot smaller than it looks on the site. Nasty hairs in the towels when we unfolded them. Breakfast hours on the weekend were short and very Inconvenient. Not to mention, there was not a big selection. Our AC would not stay on and through the night would kick the heat on to 78°. There was a clashing noise inside the AC that was obnoxiously loud. I definitely will not be staying here again and do not recommend.

I booked a 10 might stay here. I called before I booked and they hotel informed me they offered valet laundry service. When I arrived I discovered I was misinformed about the laundry service. I requested a room cleaning after 6 nights. I was informed they they do not clean rooms. The room was filthy. Dust caked on all of the air vents. After they refused to clean my room I checked out early. The staff informed me a check out they are still in COVID protocol which is why they do not clean rooms.

I had never been to a Country Inn and Suites before, but will plan on going again. Very nice amenities. The rooms were nice. The atmosphere is comfortable and the service is good. However, , they did not make up the rooms. Had to toss our towels out and pick up new ones.

Comfortable beds, clean room, nice facility, walking distance to mall (though a little quiet). Minutes driving to everything - food, shopping. The breakfast could be better.

Bed Bugs Warning - I stayed in room 308 Sept 30 through Oct 3,2022. At 11: 30pm after running the Wineglass Marathon, I discovered bed bugs in my bed I had been sleeping in the entire trip. Instead of relaxing, I had to move rooms, quarantine my items and pack them in garbage bags. As a precaution I threw out certain personal items like my bag, and I am quarantining other things that couldn’t be washed.
I was comped for only the last night (cheapest night, only accounted for 25% of the cost of my stay) but still paid over $451 uncompensated for a stay that potentially exposed me to a bed bug infestation at home. I reached out to the company I booked with to ask for further refund (at least half the stay) but this was denied (the manager Rose denied this according to email). I think it is absolutely insane I’m paying them nearly $500 for this stay that resulted in me throwing away multiple personal items and being unable to use others for months, and if I do end up with an infestation I will certainly be taking additions action. Do not stay here

Dirty- we commented how in our 4 day stay, the staircase was never vacuumed.
The rooms need repairs/renovating, and toiletries must be gotten from the front desk— not the housekeeping staff. We had to put trash & dirty towels outside our room. Also- barely any seating room for breakfast, which ends early! The only good thing were the people at the front desk!

Our room needed to be renovated:
The bathroom floor is collapsing from underneath the tile; the shower curtain smells moldy; the lamp at the desk is missing its lampshade; the outlet at the desk needs to be replaced; the bed feels like you're sleeping on cardboard.

Very poor overall service. My wife and I stayed here for one night on labor day eve. Courteous front desk employee (Alysson) on the night of check-in (~9pm) who helped us with nearby restaurants' info which helped us get some dinner, as we came from Watkins Glen. That is the only good thing. The room was good but the bedroom AC air outlet and the dust filter grill in the bed room were covered with dust indicating they were not cleaned at all for months together! The Wi-fi never worked and when complained the next morning, the lady at the front desk (a different employee) blamed it on the rainy weather, which clearly is utter BS. Did not even apologize for the inconvenience clearly evident from her facial expressions and attitude. Breakfast was not good with very limited options. Definitely not going back there!

Nice staff, but like Walmart self serve. Towels and coffee in rooms not replenished. Nor are beds made, toilet paper not replenished without asking, or soaps. Fitness room should have sanitizer and paper towels to clean machines. Lock on room malfunctioned last 2 days (battery died) and had to be let into room by clerk. Smokers should not be around entrance or assigned one end or porch. Breakfast was very nice.

King suite was beautiful. Very clean. Lots of pillows. Breakfast was pretty good. Lady at the desk was very helpful and professional

My experience was totally great. The room was very clean, the personel was kind and corteous. The lobby was comfy and pool was great. I really passed a pleasant night.

The room was really nice, big suite with king sized bed. The breakfast room was very small. It was very crowded at certain times because so many people just didn’t fit into the small space. The pool was neat and nice, but also a little small. They did have free wifi but the speed of it was really tiring because sometimes it took ages to just load a single webpage…overall a neat place to stay though

Four stars. Trust me. You'll feel the same way. It ain't bad and I'll probably return. Priced right, location is great.

My husband and I stayed for 3 nights. Pros: great location close to many restaurants and the hwy. The room was clean and the bed was comfortable. Most of the staff was fairly pleasant. Cons: the air conditioning is extremely high! There is no reason why they'd need to keep the hotel so cold. The unit in our room was also broken and never shut off. The hotel was fully booked, knowing this they were not prepared. The breakfast 3 mornings in a row were out of food whether it was toast, bagels, yogurt. Coffee was either cold or empty. Wifi was horrible. It worked in our room only if you stood by the door. It was mentioned to the gentleman at the counter but was told that it was slow because so many people were using it. If they are aware there is an issue just say so. Many people complained about it while we were there. Please improve, these are all easy things to fix!