CountryMax - Farmington

So happy to be able to get my same supplies for my pets this close to home. Friendly staff and really take the time to make sure you get what you need. For sure will be making this one of the first places to get what I need.

There was a dead baby mouse being eaten by the others.wtf…when confronting the employees they said they’d “already seen/known”.

Don't buy fish from here, all they do is die! I went thru multiple purchases of fish that all died within days of bringing them home.

I had always had good service at CountryMax until recently. Part of the issue they had no control over, part of it they did. Without going into detail about the issues, I was very happy the way Brad Payne of CountyMax took care of the problem. Although I wasn't pleased that a problem developed, I am very happy how it was resolved. I will continue to use CountryMax as my go to store for my hobby farm.

I've been an extremely loyal customer for many years however over the past 1.5 yrs or so there has been a major issue with communication an store cleanliness, special orders way too many false promises.

There is a new freezer in the Farmington Location because I personally worked with Jeff in the Victor HQ for years attempting to get Stella & Chewy;'s Raw dog food in the store. It's the only product that my boxer is able to consume due to his medical issues and allergies.

With the understanding that this brand is Top of the line and in high demand I wanted to be assured that I could get 4 bags ever other week. Because well my box is 75lbs he goes thru 2 bags a week. Unfortunately this was a false promise. Apparently people are returning open bags of raw food but the employees are putting them BACK IN THE FREEZER TO BE SOLD. That's an FDA violation. Open RAW food should NEVER be placed back on store shelves to be purchased! I've had to return 3 bags that were opened and 2 that have been EXPIRED. And every single time the stock number has been off so the JEFF does order more when the store is OUT OF STOCK because INVENTORY is NOT CORRECT! Which is also why I am NOT getting MY BOXERS Food after 2 YRS of waiting for the freezer. HONESTLY THIS STORE NEEDS TO GET IT TOGETHER. I'm SO FUMEN ANGRY this NOT ACCEPTABLE SERVICE! When Meg managed this department she had it together. The Product was ordered she called to let us know it arrived and ours was on hold and we could pick it up at our convenience.
I've had numerous discussions with Jordan, Brett, and Mary but for what ever reason the act of getting food set aside and a call is beyond the level of customer service they are willing to provide. I am now searching for another option because clearly this staff cannot be trusted!

I usually love this store. They have everything I need and the employees are usually very nice. I recently bought a bunny here. She was a mess. I am disappointed in the poor condition she was in. The animals deserve better. I am very upset

If your going for fish not a good idea. I been going there for 4 months looking for fish couple times a week and they always have sick fish and fish always have tail and fin rot or ick. Buyer beware.

I went into the store today and I must say that the staff is 100% better! The manager Jorden took care of my complaint I had the last time. I am much happier return into the store. Great customer service skills from the guys in the fish department

Great selection of plants for a mother’s day gift. Great service from Abby who kindly offered to pot my plants for me. Very impressed.

Every sales associate I had the pleasure of speaking to was pleasant, knowledgeable and helpful! They have become my go to yard and garden store. Thank you!

Ordered dog food multiple times. Every time they called saying it arrived. Every time I showed up and they didn't have it. This past time the employee said to me "sorry, this happens all the time. We don't have a good system".

Update: I was assured the policy for special order items has changed at this location and was told a free bag of dog food was waiting for me. Hopefully with this new policy it is there.

Update 2: Bag of free food was there, however, it was puppy food instead of adult. At least there was something there. I accepted the food and appreciate the efforts made.

Employees are very nice and helpful. They helped carry heavy bags of dog food out to my car