Courtyard by Marriott New York Manhattan/Midtown East

Way below average. Submitted several pre-check in requests and none of them were even looked at, room is totally dated and basic and the shades don’t work at all can’t put them up or down, one of the worst hotels I have stayed in for the $. Customer service is horrendous - they have an app where you submit requests or “chat” with front desk but no one answers your requests and if you try to call they don’t pick up the phone. For what I paid I will never return, this hotel should be half the price I paid, no food or anything included - don’t stay here. Location is nice that’s IT, not worth any $ to stay here absolutely horrible.

Good location on the east side with lots of food options in all directions. A few short crosstown blocks to central park, Rockefeller center, times square areas as well. Subway station a few steps to your left as you step outside the hotel. Lobby area is tiny and unattractive and there are really no public areas to sit and relax. Your room is your only option to relax here. They have computers to print boarding passes or whatever, but no real business center to conduct any kind of business. They have no food except for breakfast on the 12th floor, but it's only a coffee shop with pre-made items. Better to go outside to much better options for food all starting from about 50 yards from the hotel. The 12th floor has a nice.public seating area with more computers to use, but the hotel blocks this area off after breakfast hours using COVID as an excuse. Lose a star for that, as businesses are using COVID to close or restrict access and services where there is no connection to COVID. Rooms are very large for Manhattan which was great. Very clean with well appointed furniture, large screen tv and mini fridge. Needed a microwave though as eating in was problematic with food getting cold. I never use the in room coffee makers as they are always too dirty and use microwave for my tea. Couldn't do that here and had to keep going out for tea. Once it gets cold I had to through it out. Staff pretty friendly and acknowledge you most of the time. Marriott is going out of their way to recognize those with bonvoy.status, which I greatly appreciate. Ona a side note, Hilton fails miserably at recognizing it's loyal members, so Marriott is the big winner here. In short, I highly recommend this hotel. Just beware it is much pricier than expected, especially with no real public areas to relax outside of your room.

Facility is beautiful and given being in NYC the rooms are pretty spacious. Rooms are also
Maintained and clean. Housekeeping staff is a little stagnant and takes a while to respond to request for additional items like towels and blankets. Hotel also does not have onsite parking & parking garage is $75 per trip inside which makes it costly for families traveling with a car. Restaurant on site is not full service but there are options within walking distance to grab a bite. Duane Reade is also next door and Train station right outside which where both very convenient. Front desk staff is friendly and do their best to accommodate guest needs.

Got good deal, very clean hotel. Centrally located so makes easy to walk around Manhattan, and save money paying for taxi.

Worst decision ever. Want to love it, great location, but beds are worse than kids scout camp beds. Even on elite floors. We're in absolute bits after 2 days. And I travel 50 percent+ for work so have all kinds of beds and linens. Stick to Residence inn or Fairfield Inn if you want value rooms with Marriot. These beds will ruin your trip

Stayed at this hotel for just one night. They were not able to give body lotion which was not in the toiletries even though I made a request. Otherwise was not disappointed. You stay at this hotel for the convenience of getting on to Roosevelt Island quickly using the tram.

Stayed here for a night and before arrival we were greeted with an e-mail from the hotel of what to expect during our stay: including what was opened/closed in the hotel. I thought that was very appreciative and we were also upgraded to a junior suite recently after booking online!
The impression started off very well but unfortunately we did not have the best nights sleep due to a very loud construction across the street. I wore earplugs and could hear through it. Also, the bed was not the most comfortable.
But the room was spacious, had great views of the city and had coffee and a mini-fridge!
The location is great and the Rockefeller Center is nearby! Lots of restaurants in the area too!
The hotel also has a small to-go/sit-down cafe on the 12th floor. They sell parfaits, water, fruit and other light snacks.

Conveniently located hotel in midtown east. Rooms are bigger than most hotels in the area and they are relatively well maintained. The people at the front desk are good, however after I checked out I had a problem with my original reservation and when I tried to get a copy of the folio, the hotel staff didn't respond to my information request via email/phone.

Near by every top locations. Rooms nice. Service is very good. Not fare from Central Park for running and relaxing

Friendly staff. Kept my luggage for a few hours after I checked out. Convenient to a shuttle to MSKCC.

The staff were friendly and the location was convenient but we’d never stay here again. The bed was as hard and rough as sleeping on the floor. We had an atrocious sleep which was unfortunate because we had a 7+ hour road trip to make the next day.

Before I bash this hotel, I’d like to state that I’ve been traveling for business for 3 years and have stayed at many different brand hotels and many Marriot hotels in general. This particular hotel gets a terrible rating from me due to their complete disregard for their guests in case of emergencies. I had a 3 night business stay with this Marriot in Manhattan Midtown East, and on the eve of my checkout, had to be rushed to the ER upon which I was admitted for emergency medical care followed by recovery. My drs called this hotel to explain the situation, upon which I was granted a 4 pm late checkout towards my “Elite status” with Marriot (not because I was in a life threatening medical emergency, mind you). My spouse was supposed to arrive from another state to help out by 5 to 6 pm so naturally I asked the hotel for just another 1 to 2 hr extension owing to the circumstances. The manager said he needs the room as they are fully booked, AND needs to charge me for half a day. I understand the need for the room, and we were planning to give it up anyway. Charging us for half a day seems morally wrong and extremely unfair. I will never book a stay with this hotel again, and Marriot will not be my hotel brand of choice moving forward.

Worst mistake I made, I was staying here because I was working near the area and the kept complaining because I was coughing “too hard” I have bronchitis and I can’t control that. They were super rude and the parking guy was very rude too. I had one suit and it only had ONE TOWEL! Very awful would not recommend.

My team and I came to NY for an expo and stayed at your establishment. 1 person in particular stood apart from the rest. Anna at the counter was an amazing ambassador of your brand and NY city. She was always available, gave us great advice on where to go while in town. We had shipments come in and she was first to alert us by name when we walked back to hotel. Thank you Anna and keep up the amazing work.

Not bad, desk chair for working on computer at night very uncomfortable and old tattered seat, no skirt to cover bed springs either.

The location is absolutely perfect! I mean, everything is so close. The staff are very friendly, knowledgeable and professional. They are also very accommodating. Took my fiancé here for birthday trip and he had a blast. I would stay here every time I visited NYC. This would be my #1 choice!