Courtyard by Marriott Niagara Falls, USA

The room had no heat… in Niagara… in December… should be illegal. Also the roof had signs of a fresh leak they didn’t even bother to cover up. Stay away.

Staff was very friendly. However, rooms were super dirty with hair on all surfaces and coffee stains from the last guests.
We made the mistake of also eating breakfast here and it was barely edible. One of their minimal options was not available so we settled for the "two eggs" meal. The toast was 100% black from being burnt. And the potatoes were breaded, deep fried, and disgusting.

Didn't like that they nagged kept coming to my room saying that we were talking too loud no one likes a place that you have to whisper at night love the balconies though but I will never stay there again and that's this location only

Clearly renovations were done at this location. The interior design was very modern, I've never seen that type of design. The staff was pretty cool, they were helpful and had a pleasant attitude, from the ladies at the front desk, housekeeping crew, those at the barista bar. Everyone. When I checked in, my room wasn't ready yet, so one of the front desk clerks, sorry I forgot her name, recommended a spot to eat, which was the actual name of the eatery (great for breakfast or lunch) and she also gave some good info to check out the falls. The best part, the hotel was within walking distance to Niagara Falls Park (about 15 mins) and other places, no need to use Uber/Lyft. The downside was that this was in a dead area, in terms of reception. The Wi-Fi was slow and spotty, cutting off periodically. I barely had any reception for my phone, and oddly when I walked away from the hotel that's when all my calls and messages came in. I didn't know my Lyft ride was downstairs to go to the airport, just so happened to be there while I was checking out. Lyft cancelled my ride and I didn't even know it. The driver says they called me several times but I didn't get a message or call, nothing. A few minutes away from the hotel, that's when all my messages came in, weird. But overall, I was satisfied with my stay, big kudos again to the entire staff. Keep up the great work everyone.

We wanted to love this hotel. Jordan, had great customer service, but that’s the only positive. Our first room was infested with ants and the second one had a hole in the ceiling and the housekeeping was subpar at best. We had to cancel our stay after the first night and find a more suitable and clean location for our trip.

No consideration for family or kids. Made us wait for 3 hours for check in despite early check in request.

Great location, but the compliments stop there. Arrived for a 2 night stay. The pullout sofa had soiled bedding on it that went through to the mattress (soiled brown). Put into another room with a broken shower for the night. The previous guests’ trash was still in the room. We were offered free breakfast as an apology but they were sold out of most items offered. The third room had a shower that didn’t drain. Went to the pool only to find bandages, trash and popsicle sticks at the bottom of the pool. Disgusting and an embarrassment to the Marriott name.

Amazing place with super nice people! Our room was incredible! The shower was great, best one! (Set up was really neat and water was hot!) Everyone working there were really nice and helpful! I can't sing enough praises for this place! Highly recommend it to anyone! Bed was very comfy, it was just a super great place! It was easy to find, great location to area things to see and do!

Did not live up to the expectations for being one of the most expensive hotels in town.
Cons:
- smells like literal poop in the entrance and elevators
- spiderwebs with giant spiders rule the patio, all the couches, chairs and tables are infested with them.
- couches in the lobby appear clean but there was months worth of dirt in between the couch sections.
- water fountain by the lobby needs a date with a cleaner ASAP
- although it’s only a 2 min drive to the Niagara Falls State Park it’s not impressive or worth the money given there are cheaper name brand chains closer to the park.
- Does not accept tap to pay, who doesn’t nowadays?

Pros:
- Very friendly staff, everyone smiles and says hi.
- Starbucks at the bistro

The hotel spoiled our family vacation a bit. The room is dirty and pretty shabby, like the whole hotel (. From the bathroom accessories there was one bar of soap.

Hotel is kinda messed up. One peace of soap for hygiene was not too much I'd say. We were given a tea as a compensation, even though there was no kettle to make it. Bed was not cleaned perfectly, would not consider too bad thought. Room was smaller than promised. Location is rather good, all the rest is definitely not the best, especially in the city like buffalo where not too much is going on.

Nice hotel and friendly staff but pricey for the location. The falls are about a 15 minute walk away. Nearby is a casino and some really run down housing and associated characters.

We have stayed here many times as it is a great hotel with excellent service, perfect location (especially for fireworks), spacious and clean rooms, good parking, and an indoor pool. We were pleasantly surprised this trip as it has recently been renovated and we loved what they did to the rooms (except removing the fireplaces). Our only complaint is the breakfast buffet - not very good quality and very few options for the price (we paid almost $100 for four with tip). We would certainly stay here again!

The location of the hotel is excellent, but unfortunately there are some downsides.
Instead of the declared number, they gave a room for the DISABLED. What!? They tried to change it, they refused. There was no kettle in the room, only a coffee machine.

Thos hotel is 4 minutes on my bicycle from Niagra falls! Its the perfect place to stay to visit them! I recommend it! Staff was friendly we checked in super late and was taken care of immediately.