Courtyard by Marriott Rye

You’re taking a chance if you’re staying here. Number one upfront it looks good but when you look closer you see some problems. First thing they make you sign a waiver not to party there, with a $250 charge for smoking in the room. Red light! We get to the room and the key doesn’t work. We had to get help to open the door. Went to a concert came back everything was the same still having trouble getting in the room with the key. Finally got in and go to sleep. At 8 AM on a Sunday morning the fire alarm goes off. I go to the desk and they act like everything‘s fine, ”good morning, how are you “was the question. I am in shock! How could you be smiling and asking me how I’m feeling when there’s a fire alarm going on. The desk clerk blames the fire department. We asked for the manager so that we could talk about some kind of compensation. After battling with the clerk at the desk, we finally talk to the manager. She agrees to give us 10,000 points on our Mariott club account. This does not add up to much. Doesn’t even equal one room. We cannot recommend this place.

Another Marriott courtyard indistinguishable from the last. Clean and functional but lacking soul. Current disruptive renovations do not earn you a discount. Staff is friendly and helpful. Parking is free in the outdoor lot.

Major refurbishment going on. Bistro & Starbucks closed. Nothing mentioned on Marriott App or website. Very disappointing. I’d give them a pass until the spring.

It’s under construction our room was great. When we booked they made us aware of the construction.

I thought this place was closed. Lots of construction limited access to the hotel areas. Never was aware of this when booking online.

Most if the hotel was renovated, however the lobby and exterior needed some work to be finished. It was noisy while the remodeling was being performed. Thanks things can Only get better, my stay unfortunately was in the transition between old and new.

I have been staying in this facility for several times a month for over a year. The staff were friendly especially Markelle who were very helpful and professional.

Clean, seems like it is newly renovated and done very tastefully. Friendly staff and great local for our visiting family.

Friendly staff, very quiet, clean and cost was awesome.great experience. Perfect for business.

Average Marriott. Clean though, so that's nice. One cool thing is that the rooms have balconies. That's already a plus in my books. Currently the 4th floor is going through renovations.

Met an out of town friend there for lunch and I found it pretty nice. The place was extremely clean. It is conveniently located off the expressway where Connecticut, Port Chester, and Rye join. The staff is very friendly and cordial. The rooms are pretty spacious and there are lots of windows everywhere. It's a great place for a business meeting if you're traveling. There are great places to shop in the area. It is safe and pretty secluded on its own and fairly quiet. The rates aren't too bad as well. The amenities aren't top rated but it's the rooms that count and the workers. This place is definitely worth a night or more.

Comfortable bed but loud, early maids and a tiny breakfast that you have to pay separately for makes this a not-too-great value.

It's your typical older Courtyard. Furniture is old and best up. Carpet is old and sticky. The gym in this one is a closet. Looks like it was an after thought that wasn't included in the original plans. Nothing is really within walking distance so you either have to drive or take a cab.

CAPITAL THEATRE PATRONS BEWARE!

If you enjoy all that Capital Theatres musical talent and fans have to offer DO NOT STAY at this establishment. You will find yourself thrown out into single digit tempatures at 1: 00am, with no warning, at least from the night clerk Capricia.

Do people go to concerts to enjoy themselves and indulge in alcohol, yes some do. Most, including my group traveled from further way so decided on staying in a hotel to do the responsible thing and not drink and drive. Had we been warned that our good time was interferring with that of the guest s around us, we would have immediately and most importantly respectfully ceased any and all actions leading to this. Instead we were asked to leave intoxicated.

If it had not been for the kindness of the local PD and a few certain great policemen and women, our night could have ended in danger.

CAPRICIA, severely lacks experience in hospitality and the way she handled the situation makes that clear. She would be better suited for a job at the Department of Motor Vehicles where they do not strive themselves on standards for a great customer serivce. The Marriott would be better of terminating her.

AVOID. AVOID. AVOID.

Below average courtyard. Bathrooms are biggest negative of the rooms. The tub/toilet is dated and the separate sink with carpet floor is atrocious. Otherwise 3/5 basic hotel. Only 1 elevator on each side of the building. End up waiting a while. Parking lot is too small for most cars/the number of rooms they have.

Starbucks/breakfast restaurant incredibly limited and low quality for the items they charge for even in march post Covid.

These guys are the most expensive and won't let you cancel even a week before. Definitely get the extra $60 insurance if you're not 100%

DANGER. Stay Far Away.
I feel like I’m being cheated by not having an option to leave less than a one star review. Funny, because that’s how my friends and I felt last night when we were forced to leave the premises over a NOISE COMPLAINT without a crucial warning of any kind. No refund will be given and mind you this was not a cheap hotel, monetarily speaking.
After an incredible night at the Capitol Theater we went back, as many others from the show did, in great spirits and with spirits in our blood stream. So you can imagine the horror when we were the only loud group out of many forced to leave in the middle of the freezing night. Options were to drive drunk 40 minutes home, sleep in our cars or find another hotel which was not going to happen at 2am in the morning. We decided to trust our lives to the Marriott RYE and their single embarrassing “employee” Caprecia. Unfortunately it seems to them that our lives mean less than a grumpy old man’s peace and quiet.
To say that I am disgusted is an understatement. I am traumatized by the utter disregard for our safety that we were shown. You are responsible for peoples lives working and owning a hotel not just responsible for their ability to sleep quietly. The fact that “management” left a fully booked hotel in the hands of a child blows my mind. She needs to be terminated.

If it were not for the help and understanding of the cop that was with us we could have ended up in a really bad situation. We weren’t given any chance to speak to an adult to reason with them. Unacceptable.

HORRIFIIED DISGUSTED DUMBFOUNDED

DO NOT STAY HERE if you’re going to show at the Capitol Theater. Night watchman is completely unreasonable and power hungry. There were 20 parties happening throughout the hotel, people dancing in the hallways, passed out drunk, etc. The night watchman decided to single out my friends room, we were sitting having drinks with a Bluetooth speaker (just like 20 other rooms). Not playing beer pong or fighting. Capricia decided to kick us out at 2am, knocked on the door and told us we had to leave. We thought she was joking. Got the cops involved (who agreed she was being unreasonable). We were all drunk after a night of drinking and she wanted us off the property. Are we supposed to now drive drunk? Completely irresponsible and negligent of a person in charge of watching over a hotel. We’re all adults, if she told us to quite down we would have. We were not talked to or given a warning.

We’re disgusted by her actions and will be filing a formal complaint with Marriott. Capricia should be ashamed of herself.