Crunch Fitness - Middletown

The price is right, so a lot of people go there. You won't always get the station of your choosing, so be flexible in your workouts.

I don't like how they have classes in the middle of the workout area, instead of the classrooms. When a staff member is yelling into a microphone for the couple of people in the class, it's really difficult to stay in your zone. When an open area class starts, I go home.

The front desk has admitted that despite several complaints, management won't change the practice. It's really disrespectful to the other 90%+ trying to workout at the same time. I find it baffling that even a chain could make such a bad call. The gym would rate a lot higher if they showed the rest of the members a little more courtesy.

Love this gym usually but the last month or two has been rough. A lot of the cables and machines have been out of order for weeks now.
-edit to update two weeks later: even more out of order equipment & nothing has been fixed.

I originally rated this establishment 5 stars. It used to be one of the better gyms in Middletown. Read to the end before signing up.

Fast forward to the present day, this is by far the worst gym in Middletown.and that's saying a lot compared to Pizza Planet

For starters, there are countless inoperable machines at any given time. When the issues are brought up to staff, various excuses are given, and resolution is far and few between. Equipment has not been inspected in what feels like since opening day, and the lack of inspection is a lawsuit waiting to happen.
Some of the current issues include: Bolts are missing from the base of the power half hour row machine, the triceps push down is missing its sticker regarding safety, the knee extension machine has mismatched bolts holding it together, the Smith machines are missing the safety catch to stop 360 spin of the bar, the movable benches are often loose, the hip thrust is missing the nonslip mat, cable machines are improperly lubricated.

Secondly, soap in the bathroom is rarely filled, paper towels are often empty, and the machines for the paper towels are always broken or jammed. Staff members are rarely found keeping the gym tidy, weights are found all over the ground, the tanning machines are filthy, the bathrooms often have toilet paper sitting on top of the dispenser instead of inside and a sink in the women's bathroom is clogged. It's a shame that even cleanliness is not a top priority.

Lastly, many of the staff members are completely unprofessional and lacking training. I witnessed an employee threaten a gym member, staff is often found on their cellphones or with headphones on, soap and paper towels are found empty for the 2 hours I am at the gym and go without being checked. Few front desk employees fail to exchange pleasantries during the comings and goings of gym members.
Trainers need to be desperately reeducated because safety is thrown out the window. The black bars, known as deadlift bars, are not to be used for benching and/or squatting, and I have seen countless trainers using black bars for squatting/benching. There is no correction that he incorrect bar is being used and is unsafe to use for certain exercises. Trainers struggle to provide proper guidance to their clients, form is often incorrect and borderline dangerous, they use multiple machines at one time and don't offer work-ins.especially during busy times. Please offer respect to all patrons, not just those paying for personal training.

Following all of the issues, I canceled my membership. Charging $2 fee on top of your monthly thy fee without notifying your customers is shameful. Paying $15.99 a month for a bunch of busted dirty machines is not worth it. This is not the same Crunch Fitness from 3 years ago, when I started.

Take the time to read your other negative reviews, or barking patrons won't be the only reason you lose customers.

So, to all you reading this review that were thinking of joining this dump. Save your energy for your workouts and choose a different gym.

Very nice gym, clean and staff are very friendly, in dire need of adding another hacksquat machine

Please be aware when you sign up or cancel membership from this gym. I walked in 8/8 around 6pm to cancel the membership. I was notified about 30 day cancellation policy and was told that I will be paying for two months. I was given instruction that my last day to use the gym will be Oct 2nd. They billed me on Oct 3rd so I called them and told them I cancelled but they are saying it is not documented on their end. I couldn’t even talk to the manager because she wasn’t there. No phone number was given to reach someone who can fix this issue. They are saying I should have took a picture of the cancellation document. If that is the case, you should have informed the customer to take a picture or provide a copy.

A lot of gyms are overwhelming. Crunch is not. Novice or expert can find the way around for a good workout.

Gym has fallen off in the last year. I blame the new ownership that cares more about greed than anything.

It's a graveyard of broken equipment. We are promised repairs but they just never happen.

Advertisements for "sponsors". The gym might as well be cable TV. You walk in and you see three billboards for different companies. The tvs that actually do work display ads too.

Hidden $2 fee. All memberships include a "convenience " fee per month. They didn't make any announcements for it - it was added "in the fine print". So when joining, realize the dues are actually $2 more per month than advertised.

I've never seen such corporate greed at a gym.

The gym used to be special. The staff there still is exceptional. But even with the great staff, it's like putting makeup on a donkey.

Do better crunch.

Have previously made complaints about broken machines and it's been a month saw repair come into gym to fix machine. Not only did that machine (lat pulldown) break again more machines have broken.ready to join the place around the corner. Ready to setup a go fund me page to fix machines.

I believe close to 20% of their machines are out of order right now. They will tell you it's because they're waiting on parts to come while machines are unusable for months. The working machines are not lubed properly. The other gym members will use the bathrooms, not flush, not wash their hands, go out and use the weights and leave them on the turf when they are done. I think part of the reason this gym is declining in quality is the new ownership, while part is die to the social decline of Middletown residents as a whole. This gym will make you want to move

I really like the staff here (they are so nice!) but the issue with this gym is the condition of the equipment. I keep on seeing more and more out of order signs on machines/cable stations and nothing is maintained properly. They haven’t even taken the time to lubricate the rails for the cable area so each one sticks and/or barely moves. I almost hurt myself while working out today as a weight on one of the cables stuck half way through a rep. That is just unacceptable for a large commercial gym like this.

I would definitely have given the gym a 4 or 5 several months ago however the amount of broken equipment is really adding up making it frustrating at times to get your workout done

Clean Gym, friendly staff. Has everything I was looking for in a gym. 3 subscription levels.

Don’t go here if you’re looking for friendly staff. They are impatient and will assume you’re stealing if you take a water bottle out or the fridge and don’t pay for it. Will call you a thief. You will find a lack of emotional control here very apparent amongst the staff. Gym is good though, good equipment, nice features, but the terrible staff ruined it for me and I will never be coming back. If you are a higher up at crunch and reading this, really reconsider who’s on your team and determine who’s actually good for the overall well being of the gym community. Don’t hire a bunch of short tempered retards.

I have tried several gyms, I was pretty desperate to try something different. After COVID (I’m a nurse) I was the biggest I’ve ever been and feeling very down. I took a chance and I invested in a personal trainer and Crunch. It been 9 1/2 months and I’ve lost over 30 pounds and many inches. I’m down two dress sizes and have never felt stronger. I still have ways to go but now I feel it may be possible. Great vibe and lots of encouragement. My trainer Simon has been amazing and I am very grateful for all the support

This facility is spacious and clean. Staff is super friendly. Their spin classes are excellent. Nelson and Kenya are terrific! My personal trainer, Simon, is extremely knowledgeable, understands my goals and tailors my workouts to optimize my potential. He cares, is personable and I can tell he wants me to achieve my goals. I truly look forward to my workouts with him!

It's not bad, much better than the Y. I haven't been to PF in a few years but the equipment at Crunch seems to be much better. I'm disappointed with the "power half hour" equipment, it's garbage and in the same place as all the rest so people just use it. Unlike at PF where the circuit equipment is in its own room. Also there's only one hydromassage chair so sometimes there's quite a wait. But everything else is great and the staff is always super friendly

Amazing gym! Fantastic atmosphere, wish they repaired their machines that have been down for a while but other than that this is my 2nd home