Crystal Run Healthcare Goshen

I would like to say I spk to a rep today and she went above ans beyond the customer service experience. Her name is Catherine Egenes. I was on the phone with a call ctr rep by the name of Bonnie. Who gave me all of the wrong information. By the time I got to Catherine I was angry. But she assisted me and my son was able to get his PCR. Thank you Crystal run for having Catherine Egenes on your team. She is a Rockstar!

I personally haven't visited this office, but a family member of mine had a gynecology appointment today and I am writing a review on her behalf. This was her first time having an appointment with a gynecologist and had made this aware with a doctor at Crystal Run Healthcare in Goshen, but the doctor did not show any concern or had even tried to comfort her knowing it is a scary and uncomfortable appointment for a first timer. This doctor not only was insensitive but once she was about to begin the examination, she didn't even give a warning that she was going to insert an examination tool or swab, she just went for it. Then, she just explained she was going to prescribe her medication, didn't allow questions to be asked nor explained what the medication was for and left the exam room. As a person who works in health care, I am mortified for my family member and that she had to experience this and especially because it was her first time receiving a cervical examination. If you work in health care, you are expected to carry a high amount of compassion and the ability to comfort patients when they are in a vulnerable state. I hope this review gets back to the doctor and that nobody ever has to experience something like this at this office again. If you work in health care, please practice bedside manners!

Had notified them I would be late multiple times bc I was traveling by train from nyc. Then heard the nurse say, “i don’t care, she was late, make her wait”, over the phone when I asked the receptionist how much longer it would be. I waited for over an hour then had to leave.