CubeSmart Self Storage, Brooklyn NY

I came to this location to find out about their prices and the unit size I would need in a couple of weeks and I was told the prices change every day, I needed to come when I am ready to rent.
When I came back to rent a unit on 12.05.2023 got almost kicked out.
When I got to the front desk I was asked if I am renting it today or not without giving me any price or showing a unit AGAIN by the same woman. I mean why the f… you ask me that when I’m already here to rent.
I said yes. She barely stood up whispering something to herself.
Furthermore, when a man walked in she started complaining him about ME telling him I am coming the second time and blaa blaaa, even if I am still there. I mean she does NOT look like mentally disabled but you wouldn’t believe in the situation you are at if this happened to you. Who know how she acts when you already rented a unit and needed help with something. DISASTER!
DO NOT COME TO THIS LOCATION so you do not have to deal with this kind of disrespect.

Amazing customer service by Tahita. Extremely helpful, knowledgeable, accommodating and respectful. A stellar employee. Should be manager! Thank you!

No nonsense storage. Pretty straight forward. Easy access, just pick a box and load it up.

This is the worst place I've been! Manager, uneducated, uncultured, behaved rudely as if I had come to her home and canceled my paid room when I had already arrived with my things across the city! The law does not protect the client in any way! I called the police, but the policeman said that a private company has the right to do this. Because of them, I lost the whole day and was left with my things on the street and had to look for another guard. I do not recommend dealing with this company CubSmart! They don’t even have a place to complain about their employees, so managers do whatever they want!

Really bud service “lady’s” on the front need more manners and learn costumer service super rude and unprofessional stay away of this location on McDonald ave Brooklyn ny they refused to close my account even if my stuff was out of the property.

Tahita was really helpful in getting us set up with a unit. She took the time to go over the details with is and we really appreciate that. Straightforward, easy sign up process. Much better than the place next door.

My experience so far at Cubesmart has been good. When I went to the store to get a unit, Alexandra was the person that helped me and she was patient and very helpful in finding me the right unit that works for my needs. I also like how secure and clean the place is.

Very rude staff. Came 5: 30 pm and already closed the office and removed (locked) the carts.i asked for a cart to bring 3 boxes and they refused. There was only 2 carts which people use and they have a lot of loads.

I don't know what is happening at this branch. They are now locking the carts. This weekend, 3 of 5 carts were locked so we had to wait for other people to be finished using the 2 carts so we could carry our boxes.
The moth problem here is getting worse by the day. I feel like there are more and more everytime I go. I'm afraid all my winter clothes and carpets I store here will come out with holes this year.
It's probably best to start looking for a new unit.

I love CubeSmart Self Storage, extremely clean environment, friendly staffs, great service, but I had to move out, because the storage unit was kind of far away from my apartment, but I definitely will return once I live closer. Thanks for your service.

This is the only storage unit company in NYC that lock up the carts. You have to wait in line and drop off your ID, then wait for them to have a moment to go unlock a cart. Then same thing when you return the cart. It's a huge waste of time. AND if you come outside of normal business hours, there is no possibility of getting a cart. It means you have to either bring your own cart or carry everything by hand to your unit, turning 1 trip into 3 or 4 or 5 trips. I spoke to the GM and she had no interest in finding a creative solution to allow people the ability to use carts outside of business hours. I will be finding another storage unit.

Alexandra and rest of staff are great!
Very crean facility. Professional, helpful and friendly staff.

Alexandra was so delightful and informative. She helped me find the appropriate size storage to meet my needs. As we toured the different units, she spoke of the hours of operation, secured unit locks, future upgraded, and the different forms of payment options. She was a big factor in me choosing CubeSmart as my storage facility. Thank you Alexandra.

Alexandra, from the Mcdonald ave location, was Super Helpful and provided optimum service. I was very Happy and will always be thankful.