CubeSmart Self Storage, Queens NY

Place is nice and clean. Price is solid (if you have renters insurance). The negative is that I’ve had passcode issues and needed help to get into my own locker the last several visits.

I l would feel more secure if there was an option to have a locked in price for a few months. Perhaps at least a three month lock in. Ideally 6 months (flexibility for both parties). To have a choice of month to month or longer would be nice. Knowing that price may go up at any moment is not good. You’re at the mercy of unpredictability. Because moving all your stuff at the spur of the moment (due to a price increase) sounds stressful and worrisome.

I rented a small space for a little over four years. In this period of time the rental price increased to well over double the initial rate. I don't reward price gouging practices, so I moved out.

They are completed unresponsive. I moved out of the storage unit over a week ago and they are putting a past due on my account. The key has been fully returned and the unit is empty. Have not responded to phone calls. There are other storage places you can use where staff is actually available.

I would choose any other storage place but this one. Used this location for a bit over a year and have had multiple issues trying to access my locker. They shut down 15-20min prior to what's listed as closing hours, which is absolutely unacceptable. The front desk randomly shuts off and you have no access to them or the moving carts. I've went there during lunch hours and they were out for lunch, which is fine, but if you are doing that you MUST list those hours online and not have people travel for half hour, only to find they need to wait another hour for you to come back. Once again completely unacceptable. And finally, I've also even called in advance to confirm they'll be open on certain holidays, was told they are open, only to show up to a completely closed facility for the day. If you like gambling on whether or not you can access your items then this is the place for you, otherwise look literally anywhere else.

PS: When I filed a complained and canceled my account I was told I would not be given a refund for the remaining days that I have paid for but have not used. Utterly terrible customer service all around.

STAY AWAY! Hours are never as listed, more like whenever their staff feels like. Whever I ask, they usually say half an hour before, and will harrass you by announcing the whole time and even trying to vacuum in the area my storage was on. I've tried to complain several times but never got a response! I'll move my storage as soon as next month!

Terrible customer service. We got there at 6: 45pm and the guy at the front desk said they were closed and didn’t let us go in even though we told him that according to THEIR website they work until 7pm but he insisted that they are open until 6: 30pm. They either have to update their own site or hire staff that actually want to work. Either way very inconvenient for customers. Other storages stay open for more reasonable hours.

Jeffrey is the kindest, most patient, and professional customer service rep I may have ever met. He goes above and beyond to assist. It’s why I keep recommending this location to family and friends honestly. Thank you for all you do, Jeffrey! The facility itself is clean, well maintained, and easy to access.

With that said, CubeSmart has a way of sneakily raising your storage prices without any valid explanation. I’ve tried to speak to general and corporate managers several times and no one has ever returned my calls. I would only say avoid CubeSmart for that reason; if you do not want your prices raised significantly every few months, look for other reasonable options.

Mr. Jeffrey is a very kind and very professional person. I was a client for many months and I want to say that when I came he always provided me with good service, leaving the company very well. One day I will return and I would be happy if I found someone like him, who is always ready to help. Thank you CubeSmart for having employees like Mr. Jeffrey.

Reservation and sign up was very easy. Communication and service from the office was great and helpful.

Everything was very simple.all of the things you needed were provided.very easy step by step process.and the cheapest unit for my area!

Jeffery was my customer associate and he was wonderful! He was pleasant and thorough and very kind. I will be renting here for the foreseeable future, indeed!

Glad for this Cubesmart location and especially its wonderful customer service embodied by general manager Jeffrey. He went above and beyond to answer my questions and show me two different cubes in the middle of a busy evening with customers waiting. He exemplifies top notch quality care and a can-do spirit. He is a total asset to Cubesmart. Management, be sure to give him a five star performance review and a raise so you keep him.

As stated by other long-term clients in the feedback - the manager and District Manager never follow thru on promises or even call backs. The manager's lack of professionalism is staggering. For instance the manager did not reply for 4 days of not answering during office hours - even after his staff kept contacting him. After loosing 10h+ and hundreds of $ because of his lack of response the manager kept sighing and giving me an 'attitude' instead of trying to resolve the issues. The District manager covers for the manager and also does not return messages, calls or complaints. I for one do not trust the manager of this location to have my best interest.
CubeSmart should pull the franchise from the owner - until they have competent management in place and replace the manager and district manager of this location.

Awesome facilities, just be careful with the price increases. They try to increase the price every fee months.

Excellent customer service from staff which included showing me the storage unit to make sure it was the size I needed prior to payment.

Very good impression. The team is friendly, the place is air-conditioned and very clean. I am calm about my belongings.

I was a long time customer here, and most of the time it was ok in the beginning. But the way this place is run is unbelievable. Always open late, would have to wait sometime 30-45 minutes. They wanted to raise my rent by 36% after I was told I would get a price reduction. When I asked why so mush they told me new customers would pay the higher prices and it was good turn around. Instead of have a customer that was never late on payment and never caused problems. The manager and District Manager never follow thru on promises or even call backs. They always played off each other with the he said he said routine or just blamed the other on anything said. Don’t rent here it’s a rip off!

Jeffrey the store manager was always so helpful, kind and patient. I liked the cleanliness, the fact I could buy supplies there if I needed them and the music.

I rented a storage unit for 3-4 years. I rarely went to the unit during this time period. I missed a monthly payment once, but I paid it when I remembered. When I went to move my belongings into a new apartment, I found a new lock on my unit and some of my belongings were stolen. I will never use or recommend Cubesmart.

Just way too expensive. I agreed to a set price and it was changed within a few months. Once inquiring on why the change they said it was because they look at the pricing of other storage facilities and change it from there. I found this crazy because the price never went down and I found a facility with everything cubesmart offers at half the price. I would’ve stayed if it wasn’t so pricey, but for the time my things were there I couldn’t complain too much outside of pricing.