Custom Glass and Mirror NYC

My interaction with Custom Glass and Mirror NYC has left me disheartened, frustrated and, most of all, considerably inconvenienced. I initially contacted them seeking a simple quote for a mirror. This process, ordinarily straightforward, quickly descended into a whirlwind of confusion and mispricing. The first quote I was given was acceptable, but when I called back, I was shocked to discover the quote had magically doubled!

Optimistically, I tried to initiate dialogue about another project with them. In hindsight, I must admit this was a futile endeavor as responsiveness seemed to be an alien concept to them. Emails remained unanswered, and phone calls devolved into an ongoing game of tag.

Finally, mustering courage, I decided to visit their supposed storefront. However, it was as if I'd walked into a mystery novel, because the "store" they listed simply didn't exist. In its place, I found a hostel, making it clear that the business address provided was a fallacy.

The company felt like a one-man operation, which isn't inherently a negative thing, but when that one person lacks crucial communication skills and the integrity to provide an honest business address, it's deeply concerning. I can't comment on the quality of their work—after all, I never managed to get past the labyrinth of inconsistent pricing and absentee customer service. But from my experience, it's painfully clear that customer service and transparency are not strengths of Custom Glass and Mirror NYC.

In conclusion, I implore future potential customers to approach with caution. The lack of professionalism, inconsistent pricing, and non-existent physical location are significant red flags that shouldn't be ignored. Your time, money, and patience deserve better.

Excellent and highly professional, service. Couldn’t stop looking at that huge, beautiful mirror. These guys installed this amazing mirror for fashion week dresser room flawlessly.

Great customer service! The man I spoke with was very helpful in answering questions as well as helping in finding the best option for my glass and mirror projects. It was good experience

Very happy with the work done by Custom Glass and Mirror.

We were at the end of a very long and expensive renovation project. I needed to have our bathrooms finished, but I refused to pay the absolutely obscene quotes I was presented.

Having a beautiful bathroom is particularly important to me, because I create content for hair care brands. So every detail had to be perfectly executed.

Not only was the price very reasonable, it was also made and installed in a very timely fashion.

I would absolutely use Custom Mirror and Glass for any renovation project.

They did a wonderful job with a glass protective top for our new wooden table. Very pleased!