CVS, Olean NY

I honestly wouldn’t bother calling unless you want to wait 30+ minutes to get someone on the phone. Not employees fault they’re understaffed but if you’re trying to get any questions or concerns answered you’re better off just going there in person. Inconvenient for those that live a 20+ min drive away from a pharmacy.

They wouldn't give me change for a $20 that I had just drawn out of the ATM there because apparently it will "mess up their drawer. " Stupid.

The pharmacy is pathetically understaffed. I’ve tried calling with questions on numerous occasions and after sitting on hold for 30+ minutes just give up. Drive thru window is constantly closed due to lack of staffing. When you do go inside you stand to wait in line. Other than that the store seems well stocked clean and orderly.

For Thursday July 6,2023

The very pleasant pharmacy tech who retrieved my orders, the very busy but very helpful pharmacist.great

Everything.

Thank you.

Why doesn't CVS simply have a national department (separate phone number and staff type thing) where people can answer the

Gazillion pharmacy phone calls?

And disseminate information to customers?

That would help all pharmacy staff pay better attention to their extremely important tasks and utilize their time more efficiently, I would think.

And especially when some locations are so short staffed. I'm no expert. It's apparently an issue if you read comments etc.

Should've read the reviews before stopping in here. We travel the US, and this is the worst CVS that I've ever been in. The manager sets the tone for being rude and dismissive to customers. Bathrooms can not be accessed if needed. So basically, they act like you are inconveniencing them if you do anything other than shop and do self check out. Great business model if you're looking to shut down. Olean deserves better.

Poor customer service in the pharmacy. Don't use Doordash for your Meds you will be waiting quite sometime if your more than 3 miles away from CVS who only pays 3.25 and no tip on every order I personally would not shop at this over priced store. I have zero tolerance for Ignorant female managers and employees etc.

I have been with olean CVS for 10 years. It used to be just fine until a couple years ago. You can no longer call and speak with pharmacy staff- they make you leave a voicemail to be called back. 50% of the time i get a call back after 20 minutes. Other times I get no call back. This alone is making me switch to another pharmacy. Even when you were able to call in, you would be on hold for 20 min or more. One time I complained about it, and i was just told- 20min? Thats good for us. I am over frustrated with their services. The inability to speak with someone finally made me switch. It is a shame- the staff were friendly when you came in the store.

It takes the pharmacy at least 20 minutes to answer the phone. They are under staffed and slow.

Great CVS location! Wonderful associates, very helpful and they all try to find savings every time I go!

First they didn't have my sons prescription in stock and had to order it, thats fine. So I got a couple days worth somewhere else. The doctor doubled my sons dose so I needed more and the doctor told me to get the script from cvs that I never got because they had to order the prescription. I go to get it and cvs tells me I can't get it because I already got the script somewhere else. So I call the doctor to have them send a new one and cvs says it doesn't matter if they get a new script from a MEDICAL DOCTOR, I already got the script from another pharmacy so they refused to fill the script that was prescribed by a MEDICAL. DOCOTOR. FROM. THE. HOSPITAL.do better cvs!
Needless to say I switched pharmacies after this.

Drive through is always closed line is usually long inside and now they don't have a public bathroom they used to