CVS, Bronxville NY

The cashier Fio was so helpful and went above and beyond to help me with everything I needed. Very pleasant experience

I have called this store 4 times in one day. Been on hold for 19 minutes the first time. 14 mins and 22 mins the others. My son needs his medication. I need to have it ready. The last time he needed an antibiotic it took them 2 days to get it to me. I will never use this pharmacy again

This store has really gone downhill lately. The store is a mess and last month 5 days to fill a script this month 9 days cause they’re “too busy with vaccines! ” And the pharmacy cashier Sophia is horrible even cursed at me tonight. Brought it to the managers attention not that he cared…

Took my father for his booster here. Pharmacist David was INCREDIBLY rude. Had zero customer service skills, zero personality skills and a basic lack of knowledge of the shot and its potential side effects. Wouldn't trust this man with my Rxs. Go elsewhere

Just like many other people have said, no one answers the phone in the pharmacy. I called 2x & was on hold for 20 min each time & no one answered. I called back to speak to a store manager & phone kept ringing. They need to do better. Poor customer service.

I recently moved to Bronxville from Manhattan and while I’ve noticed the pace here in the suburbs seems much slower than the city, this CVS seems to be taking slow to a whole other level. The front cashier workers always seem very nice but my god, the service is unbelievably slow. Unfortunately, after waiting on line for almost 15 minutes (!) at the front register today, this will be my last visit to this CVS. The lines in the front have always been very slow but today was the final straw.

The worst CVS Pharmacy I’ve ever been to. Customer service is terrible and they never have anything needed. No one answers the phones ever at the pharmacy or up front and they can never tell you when your prescription is coming in. I’ve gone so many times and have always been disappointed. They leave people waiting on line and take their time helping customers to no avail. They need new management or to be replaced with a more reliable pharmacy for the neighborhood.

This is the very best CVS. They are always willing to help with any problem and will resolve any issues in the pharmacy and in the store. I come all the way from City Island. I trust them with all my prescriptions. Best store and customer service.

Worst pharmacy ever. They don't ever answer the phone and then when you go in person they are soooo incredibly slow. It is like they pay no mind to the long line of customers waiting. It's no bother to them at all.

Do they EVER answer the phone!?
What’s the point of having one listed when you’re just going to ignore it!?

I would give them 0 starts if I could, on hold for more than15 mins (TWICE) waiting for a pharmacy rep to answer and NOTHING.great job

Had to give 1 star because I can’t give 0 when it comes to this pharmacy. “15 minutes” to fill a prescription from the previous day turned into over hour of “it’s not ready” and “almost” which is code for chatting and gossiping with fellow pharmacists while you, the patron, feed the meter consistently and still end up with a ticket.

This is an absolute mess of a pharmacy. CVS pharmacies already are hit and miss but this is the worst one I've ever been to. They don't answer the phones, often don't have things in stock when they say they do and make it inordinately difficult to refill medications. The pharmacy I'm switching to can't even get through to them to transfer prescriptions, so I have to go straight to the provider to have them switch pharmacies for me. I've never experienced such awful care at a pharmacy. After months of constant stress, I am finally getting it sorted so that I never have to set foot in this awful place ever again.

I genuinely hope this pharmacy gets shut down for their criminal activities and disrespectful customer service.

This pharmacy is a complete mess, medications are never refilled properly or on time. No one follows up or has a clue. This is very sad. At a time when compassion and empathy is needed. I would never expect this in the town of Bronxville. CVS does not care, there has been feedback given but no action takes place.

I will be reporting this to other agencies for a thorough investigation. Stay safe and stay away from this corrupt pharmacy.

If I could give less than one star I would. The pharmacy department is absolutely falling apart. Pharmacist wandered in late on 9/26 - patrons left while being kept waiting with NO explanation from staff members. Friday 9/25 was just as bad - people waiting for a half hour or more despite having an appointment. Jeremy, the manager, was told about the issue and felt it was more important to fold up boxes for recycling than help.
Take your business elsewhere.

It's really bad. Service isn't very efficient, and while most of the people who work there are nice, that doesn't offset the fact that I've had a lot of trouble getting my prescriptions, even when I've received the message that they're ready to be picked up. Usually put on hold for 10 - 20 minutes when calling, sometimes nobody picks up at all. Very frustrating experience.

The service provided by this pharmacy is awful. They don't follow up with you regarding prescriptions. They are nearly impossible to reach by phone. I waited 10 min and was disconnected. Called back and hung up after being on hold for 20 min. That was just today. It's a similar experience every time. They rarely seem to have my prescriptions in stock - and they only receive the orders they send out for once a week. Won't be using them again.

I called twice today in hopes of seeing if I needed to walk all the way out to pick my prescription up or if it was still on hold - waited over 10 minutes both times and got hung up on before I could even speak to a pharmacist. If you can get your prescriptions from another CVS please do, I'll be transferring my prescriptions after I finally get my refill.

Very rude personal at the farmacy. I’ll pick another place for my prescriptions. Not coming back!

I have been on hold for 15 minutes, so I won't be using this pharmacy for prescriptions any time soon