Design Pool & Spa, Fairport NY

It is no surprise why these guys have almost 5 stars. The front desk staff is incredible, particularly Lorene and Linda! I love getting all my supplies from them simply because they have the best customer service in town, if not in the country! Truly. They are always happy to see their customers always smiling. When I started coming here I thought I just caught them on a good day, but these guys are always so welcoming. I don't worry about checking prices to try to find a good deal elsewhere because I know they will always take care of me. I get discounts every so many purchases too.

Good Business here. More than Fair prices, and they have many of the pieces and parts you need to service, install or upgrade your pool.

I came in looking to see if they had pool hardware to adapt a real pool filter to one of those Cheap-o soft sided pools, and they had everything i needed. They had hosing, clamps, 1.5 inch thresholds, 1.5 inch flow adapters, replacement sand for my filter, and had people behind the desk that helped me get my setup where I wanted it. I will soon be back for chems to keep me going as i much prefer to give my $ here over wally mart or Lowes.

And as a final point, its greatly appreciated to have a brick and mortar store that has parts on hand when you need them on a Saturday or Sunday, and to have all that at prices that are more than fair (many of the parts i bought cost more on Amazon!). Not to mention the people that worked there that I interacted with were very friendly, and gave me sound advice.

Theresa, Bucky & Kody are an amazing team! Have been a customer since 2003 and our pool has been flawless since the day it was installed. I HIGHLY recommend Design Pool & Spa for not only the install, but all service on their installed pools as well! GREAT TEAM!