Detaxify - Tax Relief, New York NY

Brad is the best.he has followed thru and kept his word. He knows how to set a person's mind at ease. Completely trustworthy. I dont know why I waited so long to call Detaxify.it was the wisest decision I have made in years.

All I can say about Detaxify, is 5 stars is not enough! John Zandi & his staff were and have been very helpful in solving a business tax issue. When you get a bill from the IRS saying you owe a ton of money & you know it's in correct but no one wants to help, DETAXIFY, came to our rescue. It took a little over 3 years but worth the wait! Thank you again, John for all your help!

I contacted Mr. Zandi from Detaxify for an issue my mother was having with the IRS, which was claiming that she owed a large sum of money. Although Mr. Zandi’s fee was quite high, we hired him thinking in the end it would pay off, as he would no doubt bring knowledge and expertise to our case. Unfortunately we couldn’t have been more mistaken.
The case was ultimately settled by a family member who contacted the IRS directly. It was only after the fact that we discovered that the IRS’ decision to release my mother from what was owed was entirely a result of action taken by this family member, and had nothing to do with Mr. Zandi. In fact he was not even privy to the exchange that ultimately ended up releasing her from the debt.
When I found this out from the family member, I was naturally disappointed that Mr. Zandi had not disclosed to us himself that he had not actually been the one to achieve the desired result. Rightfully, I asked him what he did in fact contribute, and what the fee of $7000 actually went toward, as he did not play a part in the reason we had ultimately hired him. As such, I asked for a refund (even a partial one at the very least), in good faith, as the service for which he was hired was not provided by him but rather by someone else. His response was rude and uncooperative and he did not even attempt to explain what he had actually done for the fee we had paid him. That is when Mr. Zandi’s behavior turned and became shockingly unprofessional.
It started with him becoming unreachable. For weeks he did not answer any of my follow up emails, and dodged all of my calls. It was only when I threatened to leave an honest review online, and report him to an ethics board did he respond. He told me to call him.
As he had not responded to any of my attempts to reach him previously, I thought that perhaps he had seen reason and was going to attempt a professional effort to address our concerns and find a solution, or at the very least explain what he did actually do to warrant the $7000 fee. Instead however, it was obvious from the first moment that he had no interest in finding resolution.
The “invitation” to discuss felt like a set up, a practiced one at that, as though he had encountered similar problems with previous clients, and had a way of handling them. He grew increasingly agitated throughout the call (despite my remaining calm), and pounced when I stated I would “bloody him up on the internet”. Admittedly, these were not the best choice of words, as Mr. Zandi was seemingly hoping for something, anything, he could use as leverage. He began repeating over and over again in a frantic state that I had physically threatened him. I calmly reiterated my original statement, which was that I had simply stated my intention to expose his behavior by posting an honest account of my dealings with him on the internet. His response to this was to hang up on me. As though his behavior up until this point was not already bad enough, Mr. Zandi crossed even further into territory of inappropriateness, when he began harassing my elderly mother, calling her repeatedly and sending her emails telling her that I had physically threatened him.
I am writing this review because I wish I had done my homework before giving Detaxify my business. I wish I had read all the other negative reviews that exist about him online. I hope this review will help others avoid the very costly and miserable experience of dealing with John Zandi.