Dime Community Bank, Queens NY

How does Dime Bank let this happen? I understand these are tough times, and people need somewhere warm, but c’mon. I have to walk my mom to the bank and make sure nothing happens to her. In today’s world with so much crime in our city. Several times I’ve come to
withdrawl cash, and I run into this problem several times. My mom, me, and i’m sure other people don’t feel comfortable taking out money, especially if it’s an emergency in the evening. They need to do something about this, and not let this happen. Think about the safety of your customers.

I met the most friendly assistant branch manager Mr Jeff Jenunes. He help me with all my financial needs yesterday. Kudos to him.

The bank is no longer what it used to be. There are 2 original staff members that have kept their customer service skills and are the reason I’m sure long-time customers even return. New management can’t compare to previous years. All funds will be taken to another institution.

Very unprofessional staff and managers. The way they deal with costumers and their situations is unacceptable. They are problem cheaters and not problem solvers. They should not be in this business. Dime is loosing its value cause of the staff and the managers like these. Nobody should do business with this bank at all. There are so many options. With time and situations may be online banking is the best.

Zero customer service Employees are always new faces Horrible online and phone app The funky part is that the only good review is from Edison Pino former employee of this branch He already left

Their banker Hira Dave is a gem.
The bank could use a better app and better online features.