Direct Deposit Redemption Center, Warrensburg NY

Incredibly rude. We went to bring our bottles back, and he told my mom she wasn’t welcome because she stopped there the week before and exchanged numbers with an old friend of hers, and the owner swore and yelled at them and threatened to call the cops. The owner has a foul mouth and no respect towards customers.

Absolutely the most disrespectful, vulgar mouthed unprofessional people I have ever encountered. I certainly will never return there, or recommend this place of business. The young man and his co worker Rachael both need to take lessons in kindness, and perhaps go to business school to learn skills on how you treat customers. I venture to say they will not make it in our little town of Warrensburg from reading their reviews and hearing from many others having a similar experience.

Went in with an accurate count of 818 returns. They insisted on counting and gave me $ 37.40. First and last time going there.

We had our cans counted and tagged with the amount 350. They were in a big clear bag so obviously they could see. We have never had a problem till now. The girl Rachael, counted 333, I just laughed and brought the other two bags back to the truck. Never go there again, specailly when you take the time to count your returns to make it faster to return them for their convenience and ours. Never again.

We went in half an hour before they closed they told us to leave our bottles and cans that they would get to them tomorrow rude attitudes and lazy behavior

The staff has always been very patient and friendly. They explained the ins_and_outs of what items constitute a 5 cent return and what items are only recyclable (Gatorade bottles, Crystal 1-gallon plastic, Pure Leaf Real Brewed Tea, etc.). Be a little patient during the busy times. Oh, and be sure and put all glass bottles in one of their provided cardboard containers, i.e. Do not mix glass with the plastic and/or aluminum containers.

Nast people but the owner was nice a very helpfull asked if we had them counted and i said no they rolled there eyes and told us we had to go somewhere elts.and nwver had been there beforw

We have never had a bad experience here up until today. The reason for the 2 Star is because I was so offended by the rude staff. The one girl Rachel, was probably one of the nastiest individuals I have ever seen in a customer service position. She should truly rethink career/job choices.
We walked in with approx 10 -12 bags of uncounted water bottles and cans (all the bottles were separated from the cans) In my experience, most hold about 40-50 bottles. It truly is a 10 minute count, if that. The entire place was empty with 2 girls there and a kid mopping the floor. It was 4: 00 pm on the button. Rachel says “ Are they counted? ” I said “ oh, not this time, but they are separated. ” She says” well, you will have to drop them off and come back as during summer hours we are busy “! (with TOTAL NASTY attitude) I looked around and said “ There is nobody here and you close at 5pm and I just came all the way from Bolton. I don’t have time to come ALL the way back over for $20. I then said the owner has never had a problem with counting them and we have been customers for over a year. She then said “ well, if the owner was here he would tell you the same thing. I ‘ll get him on the phone and have him tell you! ” I said “ Great! Get him on the phone! ” She then said “No! I am NOT calling him at 4 o clock on a Saturday! ”

Huh? !? ! (Didn’t you just say you would call him). I then asked her name and she refused to tell me.

I told her” fine, I will take my business somewhere else”. She said “ Fine! ” I then said” when your owner reads all the bad reviews on social media, he will know why he is losing business “.

She then got on the phone and said “ I have a very nasty customer here! ” Excuse me! You don’t want to do YOUR job and give me an attitude when I walk in the door an hour before you close and I am nasty? !?

I could totally understand if I came in at 4: 55pm. I could understand if I had 5000 unsorted bottles. I could even understand if I went in there with an attitude. None of that happened.

Again, although Dean the owner got on the phone and apologized and said if we call the day before he does a pickup in Bolton, I will not give my 3.5 cents to this business. I will bring them to another center. Next time, hire and train employees who have customer service skills. You would think that only making 3.5 cents a bottle, every customer would count.