Dog Planet Grooming & Daycare Astoria/NY

Good haircut but my dog ended with a cut on his neck and I got told they couldn’t cut the nails but still charge me 90$? !

Decent place to take your dog for a grooming service but they took a lot of hours…and I’m not happy with the neck cut my dog got.

Update to my review: Please notice the owner’s response below. Exactly as stated in my initial review, she immediately denied this and claimed it did not happen. I have no message from her to ask about the incident, nor to ask if we have proof. She didn’t even take time to check for similar in the yelp reviews, because if she had, she would have seen the post there on this incident from when it happened. She just proved that she has no sense of responsibility or care for the dog, she only cares about denying the post. That type of lack of accountability is not a place that should be trusted with a family member.

Original review: Do not leave your dog here for boarding. They abuse dogs and the owner takes no accountability.

I left my dog here quite awhile ago by now. When we picked her up, she was shivering and a panicked mess. Now, my dog has separation anxiety and we picked this place for boarding because they claim to have staff watch the dogs 24/7. That’s a lie. When we picked her up, they gave us back her carry case, which was chewed through. When we asked how that happened, they had no idea and could give us no explanation. What’s worse is we had to catch a flight that day, so had to buy a hideous bag from their shop for an extreme over priced amount to be sure she could be boarded.

Anyways, we thought maybe another dog chewed the bag and she didn’t look physically harmed, so we left figuring we’d get it sorted later. It wasn’t until we were at the airport that we noticed the inside of her bag was covered in pee. She has NEVER peed anywhere like that (she is a prissy princess and would literally never…. She won’t even walk on wet dirt). When we looked closer at the broken bag, it was clearly chewed from the inside (you could see where she chewed it and where it unraveled).

This HORRIBLE place locked her in her small carry case overnight, to the point she peed herself and panicked to get out. She is 11 lbs and takes hours to get through a tiny greenie. It would have taken her forever to chew through that bag.

We called and left a message but didn’t get a response, so we left a yelp review. We had also met the owner and she seemed to really care about the dogs, so we didn’t want to file charges or a report at the time for animal abuse to shut her down, but we should have. I’m leaving this now because recently I got a new phone and saw messages in the Yelp app I didn’t see before…. The owner herself sent me messages denying any claim that the dog was mistreated. Claiming without any sort of proof “it didn’t happen” Had I seen that, I would have filed for animal abuse, because now it’s clear she does not care about your family member, only her wallet.

The owner DOES NOT CARE about your animals. And if she doesn’t, then you can damn well be sure she won’t care if her employees do either. Do not let this place abuse your dog, take them elsewhere.

Terrible dog grooming. I drop my dog off at 12 pm and pick up at 5 pm. Owner doesn’t even let me cancel the grooming and try to charge me $160 for terrible service

Excellent groomer/grooming!

They really are the best groomers in Astoria. My groomer there is kind and genuinely cares about the dogs and their coats condition. I’m a very specific person when it comes to my dogs hair styles and my dogs are not easygoing when grooming. BUT she takes her time with them and makes sure to follow every instruction I give them.
When I was unsatisfied somethings they asked me to come back and they fixed the problem what needed to be fixed!
Thank you to my groomer and the owner for being so kind to my kids and patient with me.
(Pictures are of my kids thanksgiving photoshoot after their groom)

Called multiple times to get an appointment and was told by front desk I would get a return called. I never got one and I stopped trying. No one ever called me or returned the message I left. Will be looking for place else…

Love this place me and my dog Gucci Nichelle we will be back the end of this month Dog planet is the best

Brought my 6 year old Russian Blue cat for bath, cleaning of ears and nail cutting. They were so gentle and careful with my precious baby. I was so impressed with how they worked and am so glad I found them. The facility is spotless. All the dogs looked happy and well kept. Thank you for a job well done.

I have never had a worse experience at a groomers place than here. I read other people’s reviews and, I don’t know what it is about the mistreatment of a dog’s ears, but they did the same to my dog. They lie about the poor handling of your pet AND some people say all they care about is money… 100% true! Also, I’ve noticed you’ll write a bad review and all they do is reply to your bad review asking for your pet’s name, as if that’s relevant, as if that’s going to fix your pet. They also had me waiting 5 hours after telling me it would take 3 hours. The sad part is, you take your dog there to get a hair cut, to look better, but you come back home with a pet in worse condition. Either your pet is bleeding (which also happened to my dog) or your pet is shaking and traumatized from how they were treated. I’m never ever taking my dog back to this place and I will bad mouth them to everyone I know.

Response to the owner:

I rarely, if ever, respond to nonsense, but I will this one time because I deeply care about dogs especially my own. I can assure you I’m not a fake account or competitor. I WAS a regular customer who went to your business twice and the second time was atrocious. I agree they are live moving animals but I am also not paying $100 to get my dog’s ear cut and bleeding! For hours! And there was no consolation from you or your staff except to say bring your dog back if she bleeds. Why? So you can traumatize her even more! I hope people see what a terrible business you have there.

Be aware of this location! DO NOT BRING YOUR DOGS HERE! They abuse dogs! My dog was scared and shivering after leaving this place from boarding! They don’t know how to deal with dogs. They are just money hungry. My dog didn’t want to eat for 2 days I am assuming they didn’t feed my dogs schedule. DO NOT BRING YOUR DOG HERE!

I got my dog to get their mails trimmed and they knew his back nails were short and they cut it either way!
I dont reccommend this place with their botted reviews

I love taking my 2 dogs here. The get treated so kindly and when I pick them up every time they have a new attire tie and a bow to make them look spectacular after their grooming! The communication with Claudia is great also front desk and they are quick to help, definitely best service I’ve encountered.

My cat finally got her first bath in life! It’s very hard to find a place really bathe the cat in the city. She was taken good care of. And thank you to sweet Claudia! We’re lucky to have such a lovely pet place in the neighborhood.

I take my dog here frequently and my dog gets sooo excited when she realizes she’s going there! The staff love her and have always taken good care of her.

First time today, and I was amaze and extremely happy the way they groom my puppy! I will definitely be back!

I received five star quality grooming from dog planet. I highly recommend your fur babies excellent grooming

This place is the absolute worst. I took my dog here for the 3rd time and usually they say it’ll take 3 hours for her to be groomed. When I dropped my dog off, they said 3 hours again. After 3 hours, I decided to go there and wait, assuming they’d be finished anytime soon. However, they kept telling me my dog would be finished in 15-20 mins. I didn’t get my dog back until 5 hours later. I’m usually a very patient person so I waited and waited. Finally, when they brought my dog out, they “claimed” she had a brush burn on her ear which, at the time, wasn’t bleeding, so I believed them. On my way home, my dog’s ear started bleeding and when I got home I carefully inspected it and realized they had sliced off a piece of skin from her ear. It was so bad, that 3 weeks later when I took my dog to the vet (for unrelated reasons) the vet noticed the scar and asked about it and, of course, I told them the groomers cut her ear. We’ve made SEVERAL attempts to get an apology and a partial refund from the owner who dismissed and ignored us and when we said we wouldn’t be repeat customers anymore, she said she’d give us half of what she charged back to us, but it’s been about a month and we still haven’t received anything. And what makes me mad, is that I gave them about a 25% tip when they absolutely didn’t deserve any for cutting my dog’s ear and then trying to cover it up. Now I know why they made me wait 5 hours! I highly recommend do NOT go to this groomer.

This was my first time at Dog Planet. I am big on reviews and since this would be my first time of course I had to read them. The reviews were so positive that I decided to make the appointment, and I am so GLAD that I did. The establishment is very clean and the staff is amazing. Knowledgeable, friendly and compassionate. They put me at ease, my dog at ease and they did an AMAZING job. I have an 85 pound Siberian Husky with a thick coat. I couldn't be more pleased. I highly recommend this place.their attention to detail, their professionalism, their extremely reasonable pricing for the job they do. I can't say enough good things.if you've not been here, you need to go.in a word, AMAZING!