DSW Designer Shoe Warehouse, New York NY

Couldn't find a store clerk to get help on the floor. Seems like they were laid off. Union SQ store in NYC

Great deals and organized store.yet asked a worker for help and he had a terrible attitude. Bad customer service experience for me.lady at counter was super though

Waiting on line to pay, 2 cashiers available, minding their business, got tired of waiting, left the shoes, never again?

Every shoe that you are looking for in this place is here place is huge they have men's shoes women's and even shoes for kids and they even have pocket books.iand they even take old shoes that you don't want and have them recycle for a good cause a people are extra friendly and helpful all thumbs up for DSW

Alot of shows, bit also alot of crappy quality shoes, makes you waste alot of time finding what you need.

This rating goes specifically for the associate Phobe. I do not appreciate being followed through every aisle I was walking by while shopping. She was basically walking over my shoulder and she kept giving me the snake eye. Honestly she was really rude and if she was just "trying to do her job" then she should have said something or offered to help. She made me feel highly uncomfortable.

Shoes lovers heaven, huge amount of choices with good value for money. A must for shopping in New York.

Ordered online to pick up in store. The confirmation page said that I would be able to pick up my order in 4-7 days, but it's been 11 days since I ordered. They told me that they have to process their orders but that was 4 days ago. Do not order to pick up packages from here. Had no trouble ordering from their 34th street location.

Terrible customer service. After two hours on hold to place an order, I gave up and redialed. Now another hour has passed, still no answer. (I have my phone on speaker, so I can do something else while I wait.) Chat line does not engage after multiple attempts.too busy. This would have been unnecessary if the checkout page on the web site had reflected the "free shipping" that was indicated.

Horrible customer service. I had a question for the staff on the floor and when I said Hi and. Before I could go on she went on a rant about not having the size if it's a question about size. RUDE. I still asked to confirm and she confirmed "so that is a size question I just talked about. "

Super rude

I love this store. Huge selection of footwear at reasonable prices. A sales associate assisted me with finding the perfect shoes, jewelry and handbag for my dress and I received many compliments. Will be shopping there again.

This worker who was working at this store today, her name is Sophia. She was sooooo rude, she was driving everybody crazy being so impolite and taking off all the shoes from the costumers' hands blaming them that they do not know how to get boxes out and that they are touching wrong sizes. I do not know how this store trains it's workers, but this lady just ruined my impression about this store. I am not going to go back EVER again. Bad costumer service equals bad store and also bad day!

They never have the bags they give away with a purchase whatever amount you have to spend. It's always "sorry we ran out".

It's super messy after 2pm, and rarely do they ever have size 7.5 or 8 in mens dress shoes. Theres always a long line and like 3 available registers, or theres a short line but the person working the register is super slow.

Shopping here is a hit or miss, really. Usually a miss though.

They have something for everyone except me. I've had two surgeries on my left foot, every shoe I try on irritates the left foot. They have such nice shoes. Both of my daughters always shop at this shoe store, and always buy two or three pairs of shoes at a time. I have to wear orthopedic shoes, not so pretty. But comfortable to my feet.

A wide range of shoes. Not to expensive, especially at the and of the store (discount items).
Very nice staff and service