Duffy & Bracken Physical Therapy at Maiden Lane Medical, New York NY

Kanchan, my PT, was extremely thoughtful and intelligent in trying to figure out why I was in pain. She listened carefully and figured out what the problem is. We are setting a course to correct it. I am very please with her care.

AVOID THIS PLACE. My physical therapist was fine, but the administrative staff are absolutely terrible at their jobs. Due to wrong information they provided me, I overpaid for 3 visits and they owe me hundreds of dollars. It has been almost 6 months and I have yet to receive a refund check, after countless follow-up emails and phone calls. I get conflicting information from front desk staff and billing staff.

There are PLENTY of better physical therapist offices in the city with great therapists. I now go to Spear Physical Therapy on Chambers Street and they are amazing in every way.

Wanted to make an appointment: The message on their phone refers you to their website, online chat person tells me to fax my referral/prescription-gives me the wrong fax number not once, but TWICE. Next business day, someone gives me the correct fax number. I refax, no response A WEEK LATER. I call and leave a message asking status because, again, no one available to talk. Two days later, still no response. Thanks for nothing Maiden Lane Physical Therapy!

I had a wonderful experience here. I had cervical pain for quite some time and just after my first session with Kanchan, I felt significant relief. Almost like magic.

I wasn't a big believer in PT until I came to Duffy & Bracken. I was recovering from a sports-related knee injury and was going to a therapy center my doctor recommended. Things were going pretty well but, aside from the EMS machine, the center didn't offer anything I couldn't already do at home. Then a friend recommended I go see Mukta at Duffy & Bracken and I'm so glad I did! Mukta helped me realize that there is a huge gap between the average therapist and a great one. She not only helped strengthen the muscles around the knee but also showed me why I was susceptible to injuries in the first place. She analyzed my walk and identified various muscle imbalances I needed to work on within the first session; I had previously gone for over 15 sessions at the other PT center and no one had considered anything like this. Mukta was even able to spot tightness in my feet and slight mobility issues with my glutes and showed me how my body was compensating for them, which would cause more problems over time. I really appreciated this holistic approach towards long term recovery and injury prevention. I felt better after every session and found her instructions easy to follow. She gave me plenty of options for exercises to do at home so I didn't have to repeat the same ones all the time. Now, I am back to playing sports and feel better than I have in a long time. Highly recommended!

I came to Maiden Lane Physical Therapy for a very painful issue and was relieved to find myself in the hands of incredibly knowledgeable, compassionate, and effective therapists. Mukta, in particular, was so thorough and professional, yet brought a sense of humor and kindness to the situation that I'd be hard pressed to find at any other therapist's office. I am so grateful not only for the fact that I am now pain free (!) but also that they worked with my insurance, which made the treatment possible in the first place. I went out of my way to visit this particular office (it's not near my home OR office!) and it was worth every subway ride. If you need help, you'll be in excellent hands at Maiden Lane.

Ann and the fellow therapists were incredible! Very attentive to every detail and comprehensive with their approach to treating the issues I was experiencing.

Highly recommend Maiden Lane PT. I saw Mukta Chauhan for 9 months and it was incredible helpful! I wish I had sought out her help much sooner! Working with Mukta completely changed my quality of life where I am now comfortable 24/7. Throughout our time working together Mukta put a lot of emphasis in explaining her methodology to educate me about human anatomy and how things are interrelated so I can continue to maintain my health going forward. She is knowledgeable, forthright, gentle and methodical in her approach. She started simple and ramped exercises as I made progress and had multiple suggestions for me to try to find what works best for my body. Could not recommend her more!

Highly recommend treatment at Maiden Lane PT - I have been seeing Mukta Chauhan for various issues for over a year and she is incredibly knowledgeable about all areas of the body. It's with her treatment that I have been able to regain my range of motion, including her guidance on pain management and strengthening exercises. So glad I was recommended their services.

Michelle was fantastic! My knee is back in action and I’m back to running long distance thanks to her expertise. Definitely will go back if I ever have other problems.

I have been treating here for the last three months under the incredibly capable Mukta Chauhan. Due to her extraordinary knowledge and talent, I rapidly improved and now no longer need further therapy. I highly recommend Ms. Chauhan and Maiden Lane Physical Therapy. They are highly professional and treating there has been an excellent and rewarding experience. I came with a limp, and now walk straight as an arrow. Thank you all, and especially Mutka, so much.

I find the receptionists friendly and discreet, and Michelle the PT is very accessible, professional and thorough. I have highly recommended MLM to others because the physical help, education and emotional support that I have been receiving has been reliable and very valuable for my conditions.

Anne Duffy and the other therapists are professionals who really know how to get to the root of your problem. I had hip and back pain but after two months with Duffy and Bracken I am pain free.

Probably good therapists, but careless admin. I have the impression that filling up appointments and getting the money is the only thing they care about. For what they charge, it is not really patient friendly. I went there only once. I was rushed through the first session in 30 min, which is supposed to be the evaluation (270 USD). The therapist seemed to be experienced, but she didn't finish the evaluation, just showed me the equipment we'd use next time. The next appointment I got was for 5 weeks later. After 30 days you need prescription from a physician. If you have insurance, you will not care. But I don’t have insurance so I pay out of pocket. First session is 270USD, second one is 160USD, but as I need prescription now (cost: 120USD), basically it means that it costs me 550 bucks to get a full assessment, because they just don’t have time. Now I am stuck between two bad choices: not going back, which means that I paid 270 for nothing, or going back to finish the evaluation but that means that it would cost me 550USD. Annoying.

I love my physical therapist Hsing-I Hsieh. She's very professional, knowledgeable and helpful. I broke my ankle and getting back to walking seemed super daunting. I was in pain a lot of the time and my PT was super encouraging and supportive. Pain went away quickly with her expertise! The space is an open floor plan but if you'd like more privacy they have two private rooms. I personally prefer the open floor plan, it's inspiring to see the progress of everyone around me. They also pull curtains between each work table. After my 30 minute session I work with the assistants to do my exercises, who are also friendly and willing to demonstrate each exercise if I don't understand. I don't feel rushed at all. I highly recommend my PT Hsing-I Hsieh. She really takes the time to work with me and get my muscles/bones back to my active lifestyle. She's very prompt, patient and listens to my experiences with my ankle very carefully. I had a one session each with Renuka Pinto and Mukta Chauhan and they were both amazing as well! Ive noticed that the entire team communicates well with each other and show professionalism at all times. The front desk staff are helpful and efficient. I book appointments several weeks in ahead, as this is NYC and appointments do fill up fast! Especially with such a great team of professionals!

Here is a warning: do not go to this establishment under any circumstances. Their staff: from receptionist to practitioner are utterly unprofessional. I was recommended to see one of their new coccyx “Specialists”—Jillian. As usual the therapist was rushed and didn’t listen to me nor take me in. She conducted an internal examination of me without explaining anything and forcefully yanked at my coccyx. During the procedure I experienced intense referring pain to my knee and foot. I reported this but Gillian couldn’t care less. She denied the fact that her internal manipulation had anything to do with her examination: which bordered on an assault. Seven days later: throwing up: intense burning pain inside my anal region and a feeling of absolute violation. I plan to open up a malpractice case. They are a disorganized, unethical organization. Stay far far away!

This might be a great place for someone who needs basic work but probably not for complex problems. They should bring people with enough experience. The environment did not seem professional. They did so many mistakes or forgot things. Their waiting area is very small and feels so uncomfortable. I haven't seen that in New York. Their practice area also is not private. The PT who helped me was not
professional, probably because of her age. So many people there look inexperienced too. She would leave in tbe middle and someone else would keep doing the work. They kept forgetting things.

I worked with Hsing-I Hsieh, who coached me through strengthening my pelvic floor after the birth of my first child. Had it not been for her guidance and expertise, I would not have recovered in nearly the same way. Thanks to her, I feel stronger and healthier. I believe that all women should have access to PT care postpartum, and that more awareness should be brought to supporting women's physical health post-delivery. I will definitely go back to see Hsing-I Hsieh after future deliveries, and I encourage others to do the same!