Dunkin', Jamaica NY

The service is great staff prepare food in timely manner. The cashier a young girl who look like a teenager try to cheat me of 3 cents. My change was 48 cents and she knew it but choose to give me only 45 cents. I make sure to ask for my correct change. Let me decide to leave the 3 cents with you not you deciding to just take it.

They “ran out” of cold brew even though we got here at 8AM.

The bathrooms were not clean and had no toilet paper. Something like half of their doughnut flavors were all out.

The worker was slow I waited over 5mins to place my order. There was 1 person waiting on their order. The store was dirty, all the tables weren't clean I had to ask him to clean the tables and sweep the floor in which he did a rush job in yet still an empty store.

This Dunkin’ Donuts lacks professionalism and basic sanitary standards. Instead of apologizing for not including the full items to my order, the employee simply said “I didn’t hear that”. Believe this part of the review if you will but my son’s ice cream had a hair garnished on top. I should’ve taken a picture, but instead I just threw it away.

Second time I go there and ask for mattcha latte but it was not good in taste just added milk in matcha powder it didn’t taste like latte. Just wasted my money.

Great food order ahead line get crazy. Dining is amazing really good service place is clean and kept. You can also hang at the bar

I have to update my views on this location. This is within walking distance of my house. However, since moving here, the quality of service has gone down. Yes its always been a longer wait even before the pandemic but Manesh has always been the best counter service person. Whenever I went in, he would always make my order correct and even throw in a extra jelly donut or two when I was ordering donuts. However, since the pandemic, they hired several new people and there's no more of my favorite person. Yes I am comfortable with waiting but if you are going to get my order wrong, I might as well spend more on my groceries and make it at home. I ordered today from the app putting everything correctly what I wanted and what I wanted for my future MIL. Two Medium Matcha Lattes, one with whole milk, another with almond milk. Then a SAUSAGE egg with no cheese on a ENGLISH MUFFIN. Somehow the person with glasses and an attitude felt that I would be fine with a croissant and egg. Newsflash people like me have REAL FOOD ALLERGIES. We want to get a quick breakfast and drinks if we don't feel like making them at home. That's why we are specific in the app or when we order in person. I am so angry with the quality of customer service here. I want Manesh back! Heck I would even work at this location. I would be on time, I would get the orders right, and if I make a mistake I wouldn't cop an attitude and expect the customer to just accept the mistake. I can't have croissants; they have butter and my severe lactose intolerance would be activated and have me out for two weeks. Not going back here. I'll just go to another brand or another location where they do get orders correct. I got to inconvenience myself because of incompetence.