Dunkin', Dansville NY

One of the best few Dunkin’s I’ve been to. Great staff & service and the drinks were made very well. We ordered a hot
chocolate, hot coffee, cold brew, raspberry watermelon refresher, and the pina colada energy drink.

Busy all the time.cars wrapped around the building. I go every weekend to get 3 donuts for my kids. I wait inside for atleast 15 minutes.if I ordered a breakfast sandwich, it'd be so long of a wait I don't even bother.there is a sign that says they are training but the kid at the register is by himself, and is so slow.someone should be helping him especially during the rush at 11.only DD around the area so only reason I go for my kids.

Update 5/16/23: They've retrained and gotten rid of some dead weight, and they're much faster in the AM.

Original: I reiterate what everyone else has said about this place being slow. Regardless of the size of any line, or whether you order ahead for walk-in, this place is always slow. Wait times are regularly more than 10 minutes in the mornings, sometimes 15. This morning: 9 cars in line, 6 ppl waiting inside, & ppl who ordered in person after I placed my mobile order got their stuff before mine was ready. There seem to be plenty of workers, so the problem is the process or training, but something needs to be fixed. ASAP.

Just went there and got some snacking bacon. They must have dumped the whole container of black pepper on it.

It'd be nice if the girl at the window said more than just how much I owe them. No hi, no thank you, no have a nice day. Not even a response when I say thank you? Customer service sucks here and you wait forever to get even a small order.

Unless there’s one specific person working I refuse anymore to get the stuffed bagel minis because nobody else apparently knows how to cook them so there HOT! I went to drive thru today 4/18 and got cold hard bagel minis, even the cream cheese inside was ice cold so I went inside and the manager was rude and redid them haha what a joke she is, apparently she needs further training because they were still cold inside and only a touch WARM on the outside so definitely didn’t cook them the way they should be!
Maybe they should be turned into the health dept for not cooking their foods properly
When I pay for MY stuff I expect it to be the way it’s supposed to be not the way you feel like doing it

Everyone needs coffee, unfortunately.even with new help The Worst service. On top of always spending 30min in drive thru for a coffee. Sorry girls. Gotta get your times up

I just want to shout out to Emily at the dunkin in Dansville. She is such an amazing person. Thank you for everything you do.

Aside from the curb appeal of seeing Dunkin lit up in the early morning. There was absolutely nothing of flavor or substance. And speaking of substance there was definitely some substance other than food in the breakfast sandwiches and hash browns. Even the pancake and eggs were inedible.

Coffee is as it has always been, and donuts of course were just fine.

Stopped for coffee yesterday and asked for decaf. After waiting for them to brew the decaf we got our coffee and left. The coffee was weak and the cream was the only real taste. So very disappointed.

Drinks take a long time to come out. Staff accidentally gave us the wrong flavor of desserts.

Had to wait several minutes while the cashier joked and talked with the customer ahead of me. Then, my coffee was made completely wrong, and I caught an attitude when I stated it was wrong. Ordered a seasonal flavored iced latte and got a regular iced coffee.

Dunkin regular coffee was garbage, not sure what the rave was about, on top of it the lady at the drive thru didnt say anything when I got up to the window like she hated her job so much that she just didn't talk.

If you’re going to go to this location at the gas station, I highly recommend you use the drive-through you’ll get your food and drink a whole lot faster.

Experience changes daily all depending on who's working, some days you will get a friendly worker others you will get a miserable grumpy worker that's not so friendly otherwise coffee has been good.