Dunkin', New Hartford NY

Drive through person wasn't very friendly trying to hurry us, he was short with us, we could tell by his voice he was grouchy, we stop in usually once or twice a week for breakfast service is everything for Dunkin Donuts people will go to a competitor for breakfast

I went there to pick up some breakfast before work. I ordered ahead on the app so I thought I would have little or no wait. When I got there the front door was locked and I could not get my order. So I had to sit in the drive thru as my food got cold. When I asked why the front door was locked the person on the other end ignored me. The food was not up to par with the average Duncan, but that's not my issue. My issue was the non existent costumer service and huge inconvenience created by simply not having the front door open.

The drive thru is hands down the worst setup they need the line to go around the walgreen's building so no one gets into an accident I personally have came close to getting hit the line goes out into kellogg rd which is very busy this has to be addressed and fast very dangerous Update 10/31/23: a year later and still no changes to the drive thru the worst time is Saturday and Sunday in the morning very congested. The staff is good, and I normally don't have any issues with them. The manager is really nice and helpful. The store definitely needs a face lift, and the drive thru changed.

The coffee was good once I finally got it. Most of the staff were more concerned with talking and joking with someone who walked in in front of me. She went straight to were they all were and started talking with them. They knew I was standing there waiting to order and continued to talk. Then when she got in line to order someone came out from the back and started talking before taking my order.

Is that all you want…….
This is what I’m asked in the drive-through, I find that very rude.
But I’m nice enough to still give you a tip

Pothole city I tell you that

Fast food was supposed to been fast and slow it’s rude and it’s horrible now

At least in Europe they don’t expect a tip but they give you full service

You would think we would learn something

So I guess the only reason I gave her a tip was because she was cute Asian

Had the strangest experience when going through the drive thru. We pulled up to place our order and the person at the intercom asks what we want to order. Before we can speak, the same person says, "I'm going to need you to beep your horn real quick. " Not really sure what the purpose of that was but all we wanted to do was order our coffee. A very strange and funny situation but rather odd to ask someone.

I wish I could give zero stars. Ordered online, showed up to pick up and they didn’t have anything I ordered. At 8am they were out of munchkins, bagels or any kind of donut with glaze. They also refused to refund my order even when they didn’t notify me that my order couldn’t be filled. I showed up and it was a take it or leave it situation. A complete failure.

I don't usually do reviews but my experience was comically bad. I went to get a sandwich and a coffee before I went to the DMV and I swear to God it took longer to get my sandwich than to get my registration switched. Worst Dunkin in the county by far

EVERYTIME I order from here my order is messed up, first my drink, next is I got pulled to the side to wait for a sandwich and waited so long I almost went in but met at the door with a cold sandwich! The cheese wasn’t even melted! And today the carrot cake muffin had no icing on it and my breakfast Taco didn’t have the bacon!

One star for their food because it's absolutely terrible. I never get any food there at all, I have tried several things and I will not try anything else. Coffee is pretty good though, so for what I order they get 4 stars

Went to this location twice within three weeks, each time they say the caramel flavor option is out, but still offer all of the other flavors. Not sure if there’s been any order made to have it come in but it’s odd that it’s the only thing out every single time.

Terrible! They were out of just about all food items we wanted! And they offer nothing for the inconvenience after waiting in their long line they need to step up their business game