Dunkin', Long Beach NY

I don’t know how this place is still in business.

Tried placing a mobile order and we got there and donuts were out of stock… at 6pm. Next time I should call ahead right? Wrong. They’re number is out of service.

When my girlfriend got there to pickup the order they gave her an attitude when she asked for a refund for the donuts the didn’t have. Upon calling corporate, she was asked for a receipt. When we went back to the location just minutes later, they refused to give me a receipt and again gave me an attitude.

Corporate needs to take over or shut this place down all together. No franchiser should be making money on a business ran so poorly.

I went to the store and ordered 2 cappuccinos and the employee didn't help me or even ask me anything. Bad employees.

This DD is located in a dirty corner of the Stop and Shop strip mall, in the spot where the wind deposits all the trash that blows around the parking lot. The storefront entrance is situated exactly where you would think there should be a dumpster, and indeed, as if in anticipation for the dumpster-to-come, homeless "single ladies" and more traditional Winos and Bums congregate there throughout the day. But it's inside the bus-station-level-filthy, steamy, urine-stinking shop that the real party is taking place. Many of the reviews for this place on Google complain about the terrible wait caused by low-staffing, but I have to tell you that it's not the lack of staff, but the quality of the staff and "manager" which are the problem. When I went in the establishment, there were two girls in their early teens behind the counter, wearing what looked like handkerchiefs and cloth diapers, arguing over which of them would get the last piece of a Subway sandwich-a Subway shop run by the Department of Corrections is just a few doors down. There was an elderly man in a Dunkin' uniform who was either sleeping or dead-drunk in a chair by the restroom. The person who I thought was the manager stood near the back of the store, motionless and gazing at me without blinking. He was tall, gaunt, and trembling; When he got closer, I was repelled by the sour-spit scent of protracted dry-heaving. He was wearing a dirty tracksuit but had a name tag on that said TIM-but it was a name tag for Outback. I asked him if I could have a blueberry doughnut and a "coffee regular. " Tim shook his head, paced up and down for a moment, knocked on the bathroom door, and then started shoving the old man. The old guy shrugged forward just long enough to drool a mouthful and then flop back into the corner. Then Tim walked back behind the counter and began scanning the tiny selection of wet, greasy, age-crusted batter-lumps. There was obviously no blueberry doughnut, but Tim kept looking, repeatedly pausing to pick up-finger-and put down again a sad Boston Cream doughnut like it was a conjugal visit at Riker's Island, and then he shouted something unintelligible at the girls-maybe "How from a widget make a butter"-maybe? One girl suddenly snatched the Subway chunk and ran for the front door, ferociously chewing it while she ran, and the other girl stamped her feet and started shouting and crying and (not sure why) pointing to a large, knotted burlap sack laying along the far wall. Tim stamped his feet too and slammed his hands down on the register, shouting at me: "Pop a wanna mummy dope! "-I think? Suddenly the toilet in the restroom flushed thunderously, the door rattled, banged, and then swung open-smashing the old man into his corner-and a tall, heavyset man in a Radio Shack uniform (aren't they out of business) lurched into the room, sweating profusely while trying to buckle up his pants. "No break! Not a single break! " he screamed. Then "Where's damn Melvin? " "Where's that damn Subway? " shouted the old man from behind the door. There was a moment of pregnant silence as the Radio Shack guy looked around the shop for where the voice came from, then directly at me, as if I had done something wrong, Tim slowly covered his face with his hands and sank into a deep squat posture behind the counter. I heard his knees crack. I think he might have been praying. Then I noticed that the burlap bag was moving ever so slightly. A puddle of yellowish liquor was forming beneath it. That's why I go to the Dough Hut instead; they have excellent doughnuts and coffee. No blueberry doughnuts, though.

Terribly slow service.
There's only one guy work
I got mobile ordered 3 iced coffees but he served 4 customer after me and keep no making mine. He said I gotta wait because I got big order. 3 iced coffee is BIG order lol. Anyway I'm here for 30 minutes already.

The worst place I see.
Don’t waste time to stop here
If I can give no star I will give

Worst experience in a dunkin donuts ever, employee was so disrespectful I regret not walking out.after I tasted my drink I was mad that I paid money for this, zero stars

Horrible. Ordered a Box of Joe, stood there waiting to see one person on their phone and the other making himself a coffee. Few minutes passed and I asked if my stuff was ready just to hear him ask “what’s your order “ and the other literally right after they clearly heard me talking to the first person just to say “are you waiting for something”. This place is run by lazy kids