Dunkin', Dryden NY

There were 2 people running the whole place. We went inside instead of going through the drive thru. They were more concerned with drive thru. We waited a good 15 minutes before someone even acknowledged we were waiting. Then we waited another 10 minutes for 3 drinks, while the person behind us bought numerous gift cards.

Great deals with the app. Definitely will be going back. Breakfast sandwiches are really good.

They took our 3 person order and didn’t have 80% of what we ordered. A total disgrace of a Dunkin’. From a quality control standpoint absolutely shameful. Waited 10 mins to be told we don’t have what you paid for, not even a sorry for waisting your time. When I asked for a refund the woman being abrasive and unaware of their own corporate policy on refunds.

I ordered a Chai Coolata and it didn't have enough chai. I used to be a barista, so I know my drinks.

They're busy and way understaffed on the busiest day of the week. People were overall blasé.

The customers were waiting for a while for their orders. Meanwhile, they were just starting to get restless and stare each other down.

The gent who waited on me was excellent and deserves a raise! He had a register question about how to properly process my drink. The other employees were flippant and seemed to make him over apologizing for being new. Someone more experienced should have been coaching him.

I can say the headlights were good.

The worst was the women's room had no toilet paper or paper towels at all I should state the hand dryer. Still.

There should have been extra rolls in the bathroom and even better than that is the staff should have been constantly checking in. Only God knows when it happened and how frequently they checked it and rectified it.

I reminded him that he needed to serve me and take care of the situation. He looked overwhelmed and under supported.

I was there for a while, but everyone else shuffled the bathroom and made it gender neutral; it shouldn't have been that way.

That was personally embarrassing and I had to drive to Syracuse very carefully.

This franchisee needs help. The best part of my experience was headlight and then I did a Craigslist pick up in the parking lot; my only reason for being there.

Sad situation for a Dunkin if I have to categorize it. I will not be back!

It seems on par with other Dunkin's. Most employees have been relatively nice to me, with some being not so friendly.

Same girl all week doesn't seem to know how to measure. Every time I order a large, it comes a few inches short, as if she's putting a medium in the cup of a large. One time she said she spilled some.so, maybe top it off? X.x

The snacking bacon was absolutely disgusting. It was cold, rubbery, and coated in so much sugar. Just in a chunk.
Our drinks were great.
The girls bathroom was nasty.

Dunkin has really upped their game in recent years. This location is in great shape, clean as a whistle. A friendly young lady processed my order efficiently. Thanks!

They are the only coffee for miles besides gas station. It's a Dunkin. Never had any issues.

No complaints coming here. Donuts taste fresh when I get them. I enjoy the hashbrowns as well, they're not too greasy compared to other places.