Dunkin', Vestal NY

No customers. Place says it closes at 7pm. Won’t answer drive thru at 5: 40pm. Went inside, and lady ignores. Needs more staffing / faster service or to close earlier.

The negative reviews has to be for the same person. In fact I think the rude server is the "manager" herself who does not seem to be able to manage herself. Ordered a chai latte on my app over 10 mins prior. Arrived, no drinks. She asked me what I ordered told her chai latte. Since it was going to take a minute I look around the gas station for a snack and returned, still no drink. Same person asked me what I ordered o said chai latte. Then she tells her staff that I pronounced it funny. I'm on my phone right next to the pick up area. Few mins goes by, then I see a drink for pick up with no sticker. She pretends to be busy making another order. I asked the drive through staff what this drink was and she is confused as there is no sticker. Then the other staff pipes in said it's my drink and she told me my drink was ready when she placed it. I told her that's not true. I asked the other staff what her name was and of cos they start hanging up and she says that's the manager. I told them that was unfortunate and the drive tru staff says no not really, I told her yes really. Told them I never had a drink in any dd without a sticker or staff w poor attitude. Then she says th sticker was broken as I watched the stick machine print out multiple pink stickers. She tried to argue and I basically told her she choose to not be better today and left. She was still yapping away when I walked away. The staff here chooses to be piss poor in their attitude and unfortunately I think they get away with it a lot and upper management at Dunkin don't listen to the customers which is why they are still hanging around. I wish the staff all the best in the world and hope they can do their job with dignity and pride.

Worst service ever! Actually didn't get served. Ordered 1 coffee at drive thru, would you like anything else, yes another coffee. Then the screen showed 1 coffee. Tried to say we want 2 coffees. Was told they're human and I didn't need to give an attitude. Then told to have a nice day. So refused service. Wth! So done. Starbucks will be getting my money.

Went to pick up order and the girl was the rudest ever when I asked if it was ready. She ignored me in front of other customers. Said she doesn't have to talk to me and when I asked for a manager she claimed to be the shift manager and said she didn't have to say anything or do anything to help me and I said your attitude is awful while customers were watching agreeing with me and then she just blatantly walked away let me be and would not help me so I had to ask another girl very helpful behind the counter to help and she was Autumn. I had to ask the other girl to give me the name.

This location has seriously gone down in customer service. A few weeks ago their espresso machine was down, I have no idea what coffee is made with espresso, so I asked for a latte, which she responded with an attitude that their espresso machine was broken. So I asked ok are you making coffee at all to which she responded with an extremely condescending bigger attitude, OIR ESPRESSO MACHINE IS BROKEN. So I ended up driving off. Seems like the last 4 months things have gotten terrible there. They don't listen at the drive thru, and you are always greeting with an attitude. If you are that unhappy with your career choice, go find a different job.

Go to another Dunkin donuts. The service here is the slowest I've ever seen on multiple visits.

It was around 3: 30pm, it was not busy, but one of the ladies (not sure if the manager) was extremely rude/ horrible service

The ignorant drive thru employee woman tried to charge me extra for cold foam after she rang me up for a cold brew coldfoam coffee. When I corrected her she responded with a big attitude saying she doesn't make the prices. When I told her I order this coffee every day she again with a very big attitude responded is the order on the screen correct or not. The total came to almost $8 for a medium cold brew coffee. When I said some not so kind words in response to her terrible attitude and drove off she was hanging out the drive thru window ignorantly waving and smiling at me. I went to the next dunking a short distance down the road. The picture is of the dunkin that actual knows how to ring up a coffee. Pretty pathetic how these people probably get paid $15 an hour and they have 0 customer service skills and can't even ring out a coffee correctly. She was trying to charge me double.

Ordered a large cold brew. Not the biggest fan. A bit tasteless.

The chicken bacon and cheese croissant is super good though!

Staff was giving a bit of attitude for no reason haha.

They messed up my order this morning and also gave me the worst coffee I’ve ever had in my life. This is the only meal I’ve had since yesterday and I’m pretty sure I currently have food poisoning from this place. Would not recommend