Dunkin', Monroe NY

Love love love this location! My order is always ready when I arrive when I order from the app. The girls make my coffee perfectly each & every time! Always friendly smiling faces and the energy and atmosphere makes you want to return.

Never hire anyone else, I had a ham and egg crescent and my egg was still frozen cold in the middle, coffee not that great

Rude young red haired women working there. Needs to remember she works in customer service. Don’t go there often won’t be going back.

I just left the Dunkin’ Donuts store at Shopping Center, 791 NY-17, Monroe, NY 10950. There were 2 women working, the younger of the 2 was extremely rude as soon as I and my children walked into the place at 8: 27pm. She immediately yelled in our direction “we don’t have any donuts” ok I get that. But my daughter wanted the Barbie drink. So I asked the other associate and the original rude worker yells “we are getting ready to clean ice machine, NO” I said but you guys close at 9pm and it’s not even 8: 30pm. She glared at me and I just took my children and left. I have never been disrespected like that in a Dunkin’ that worker doesn’t deserve to be there she has no idea what customer service is.

DK in Novi still has my peach coconut refreshers. So that’s great, until they stop serving it.

If there is a red head girl working turn around. One of the rudest, most inconsiderate servers I’ve ever had.

*Not Recommend* **Service Could have been much better** *Coffee was Hot* *Vanilla Cream Donuts Were all Smashed*
We were disappointed when we tried to order hot butter cookie coffee and they told us they only have the cold brew and no cold hot brew like they were annoyed that we even asked (being sarcastic, that's not very professional to make fun of customers) we've had the hot cookie butter coffee at other dunkin stores.
We ordered the Moch Mint hot coffee and it was disgusting, not sweet at all, we also ordered a large original hot coffee triple cream & triple sugar, well the cream was there however there was no sugar.
We ask why were all the Vanilla cream Donuts Smashed like someone sat on them or just squeezed them in their hands the staff member replied "that's just how they came off the truck", bot sure why they would accept them in such screwed up condition where's the quality control?