East Harlem People's FCU, New York NY

This credit union is great but not this location. Employees are not professional. Mask aren’t enforced. I literally just went to pay a loan the lady behind the window told me to have a seat, at first I thought she told me that because she had to do something before seeing me but that wasn’t the case. After sitting a minute later I get called up to a desk I’m like I just want to pay my loan. Then the lady at the desk repeated wat I said to the one behind the window. The lady at the window said ohhh. That’s it. I then walked back to the window and she said she couldn’t hear me clearly. Why didn’t she just have me repeat before assuming. The minute I walked in and saw her she just seemed like she was mad and didn’t want to help. When she tried to access my account she wanted me ssn. You guys need to have a better system when we tell u our SSN. I had to repeat 3 times to her. All in all terrible experience I’ll still to the location at avenue b. Much better and nicer service.

ALWAYS HAVE BEEN MY BANK & RESOURCE to build my foundation. Opening a business account within the next month. GREAT CUSTOMER SERVICE AND FINANCIAL FREEDOM RESOURCE that provides for OUR COMMUNITY