EG Tax, Amherst NY

The tax preparer, who was actually the manager I believe, did an out of state return for my husband and didn't catch that he had to attach the form to claim child tax credit. Our federal return was also apparently missing our child's information.

We weren't mad, it happens. Call 1, to this office, they told us to email the preparer himself. Emailed, no response.

Call 2, to the corporate office, they tell us to email the front desk. No response.

Subsequent calls, someone answers and says please hold, then never comes back on the line.

Federal got figured out over the phone, but Colorado only gave us 30 days to submit a specific form. My husband ended up having to attempt to fill out the form and send it to Colorado Revenue himself. We pay for people to do it for a reason. We aren't confident we did it right and may have lost out on over $700. We paid $250 to have this return done.

I wasn't going to leave a bad review. Until they email a week after the 30 days, despite me advising them that it was urgent and had a due date, telling me that we probably have to submit proof of our son living with us - when the letter we provided to them says we specifically needed to submit DR 1040CN, not that we need to submit proof.

Will not be returning.

Very professional and knowledgeable. EG does not overbook like other places, so you're not sitting around waiting for hours. Very good experience overall!