Elmgrove Auto, Rochester NY

I have used Elmgrove Auto 2 times and will use them again and again. The owner and staff are very nice. The owner is always making sure you are treated with respect and honesty.

I AM VERY DISAPPOINTED AND FRUSTRATED with this mecanic. I took my vehicle in with a flat tire and asked Tim, the manager if he could give me a price for two tires so I had two matching tires on the front. He called me back with 3 choices, each different quality and price. I told him I would like the middle choice and he quoted me $221 for the tires. He continued to tell me he recommended I get all 4 tires. He then gave me a quote of approximately $880 for all 4 tires with installation. So I asked him, to be sure that what he told was correct, that both tires would come to $22. He assured me that price was for both tires. I hung up confused as to why it was only $221 for 2 tires but $880 for 4, the math didn't make sense. I wanted to be absolutely sure that the $221 was for both tires. So I called back on speaker phone so my boss who was next to me could also hear his answer. So I asked Tim again "are you sure the $221 is for both tires? " He once again said "yes" that price is for BOTH tires. So I told him to carry on. When I went in t pick up my vehicle the price was $443, which is exactly what I was afraid of. I explained my frustrations and concerns with Tim who refused to admit he made a mistake and that he told me that price was for a single tire. At this point I had no recourse and no way to rectify to situation. Tim would not admit he made the mistake. His only answer was he could take off the new tires and replace the old ones onto my vehicle and return my money. I don't believe his mistake was intentional but I would greatly caution any one from doing business with someone who couldn't accurately answer a simple question or admit that they made a mistake. I will be telling everyone I know that this mechanic cost me $222. It was his mistake and should have honored the price he gave me. I will also be contacting the local Better Business Buero.

Nice helpful staff. We were visiting from out of town when our car wouldn't start. Of course this happened on a Friday afternoon. Called for a tow and started calling local repair shops. Bob answered the phone, listened and said no problem to bring in and would get to it Monday. They replaced our starter and it was ready by 1 pm. Also informed us to get ignition switch replaced soon. Clean shop with friendly knowledgeable staff.

Very nice crew. Gets us in as fast as they can. They've done great work for us.

The kind staff at Elm Grove Auto were such a relief to come across. My husband and I moved from out of state, didn’t know a soul, and were concerned with finding a trustworthy repair shop that would truly have out best interest in mind. Elm Grove Auto was just that. I would recommend them to anyone in a heart beat. They are honest, hardworking, and always gave us full transparency. In many situations with our car they went above and beyond, and we couldn’t have been more grateful as surprise car expenses can be a real financial strain at times. We got to know them well and they treated us how you would treat family or friends. Since we moved away from Rochester at the beginning of the year, this has been one of the businesses we miss most. So so thankful we ran across this shop and the people that work there. Thank you everyone at Elm Grove Auto!