Empire 3, New York NY

Went in today to order just to walk out without taking it. They dropped chicken on the floor from being cooked and still used it for an order. The customer who’s order it was seen it as well and went off. One worker tried to convince him they put it in another ORDER when he and I both watched the guy put it in the customers who was there currently.
Before this order I heard a young female canceling her order because she seen something that turned her off. She asked for her money back they lady in front ignored her then told her to wait to make the customer wait an extra 5mins so her order can be ready and they tried forcing her to take it. She kept requesting her $20 and a guy came up telling her “don’t do it again, don’t order if you not going to take it and I’ll give your money back this one time” he told her he was only giving back $19.75 instead of her $20 & sent her on her way.
Once the chicken fell I just walked out because I didn’t want them to give me the chicken that fell. I would suggest you watch them very closely and don’t order for delivery or just order somewhere else cause I did. Smh

The workers are always very friendly. I enjoy the exchange with them. The food is good too.

Normally I'd only give a Chinese restaurant 3 or 4 stars depending on how good the food is, but this place goes the extra mile with their service. I'm a regular and they always take care of me.

Best Honey Chicken Wings in the world. I've ordered them for years and no other places matches the taste except the location on 116 st and 5 ave. I have a sweet and salty tooth and this satisfies it. The deliver to your door and take card by phone, that has been so helpful.

The boneless spare ribs is awesome

Their crispy fish in garlic sauce with pork fried rice is INCREDIBLE

The egg drop was delicious as was cream cheese wonton. Only place that doesn't put crab in them- my sister is allergic to fish. But ordered sweet and sour chicken with fries for delivery. Chicken was dry and cold, fries weren't seasoned and were cold- practically uncooked. Had some good food there once but probably not going back.

The portions are huge and the food is delicious. Also appreciate the variety of meals on the menu. This place just became #1 Chinese place in nyc!

GREAT EXPERIENCE! I placed my order (on-line) to pick up. The food was ready when I arrived within 15 minutes. I left specific instructions (also on-line), and they accommodated me. Everything that I ordered was perfect! Just as good as any restaurant in Chinatown. And I highly recommend this place!

Horrible service waited 2 hours for food that never came! Called several times they said would discount food @ 10%, ask for manger they said they didn’t know the mangers name and never delivered food. Very unprofessional establishment.

It used to be pretty good for the corner restaurant, but now the food has a kind of funky weird taste to it for the past 2 years.

Pretty standard issue as "Chino Spots" go, but in my opinion they offer the best French fries in Harlem.

I choose that restaurant cause their food is fresher n great customer service, very friendly n helpful. The chinese resturant at 5th Ave. N 116th, mam nasty attitude. Must have confused me with someone else. He yell n front of people I want fix yo food till u pay me. My pride n dignity was hurt. I had my nurse n on my walker. My nurse told him she should report him causenof my disability. N I always pay like others when I get food. My son n I hadnbeen eating there many years. I haven't been there since n food not fresh. I believe n good customer service cause as business people, with resturant in W. 72nd St.we treat our customers n a way they always love coming back.

This is my new favorite Chinese restaurant. I've ordered online & as a walk in. The food is delicious & the service always courteous & polite.

Food is decent, arrives in good amount of time. Only thing i do not like is the delivery guy insisting on "asking" for a tip.

In the hood chinese food joint decent food located 116th&115th street and 7th Ave Harlem

In my experience was not a pleasant one I wait an hour an half for my food not to come. Then the owner said they would make me a new order which came and was luke warm. Never have I ever had such am horrible experience at any chinese restaurant will never order from them again.