Empire Buick GMC of White Plains Service

I always come here for my GMC Yukon's servicing. They are very much caring. Alex (Service Advisor) really took care of me in my last visit. Thank you for the great service

Lydia was very helpful and always in contact with me with the repair of my car. She is always very professional and kind.

Lydia Gutierrez is the gold standard of customer service. I have been taking my car to this location since the 90's (when it was a Saturn dealer). I have always had excellent service. Before Lydia there was a man named John whoalso provided super service, but I have to say that Lydia has been taking care of my cars for over 25 years and has alwasy provide me the best service I have had anywhere.

Took my car to Empire Buick/Gmc for service. Lydia Gutierrez was very knowledgeable and professional. The technician Juan did an excellent job! Highly recommend Empire for all your service needs!

I had to return for a follow-up regarding my 36k mile tune up because my reset was not done when the mechanic changed the engine filter. I kept getting alerts on my GMC app that there were several issues with my car which of course had me concerned. JOE the service representative was very helpful & courteous while I waited at the dealership, he kept me informed as they ran a diagnostic test. The stars are for Joe* I removed 1 star because the time I had to take off to drive there because of the mechanic not resetting my car. There was nothing wrong.

My experience at this location was a five star once upon a time but now it’s a one star due to the service department has failed to provided me an alignment print out of before and after result in which eventually long period of wait time, I refused to pay at the end without one. I was shown a photo on mobile phone with one of the service advisor an alignment result report with an incorrect vehicle model that wasn’t even mine. Anyway they told me the printer was working the day before I set an appointment and upon arrival to my appointment I told the service advisor who assisted me if the printer for the alignment is working, he said Yes, at the end when they finished the “job” they wanted me to pay right away without showing me the alignment report sheet, all sudden they told me now the print out alignment report sheet machine is not working and I told them they should fix it, ASAP. I am very very disappointed for wasting my time, this was once my favorite GMC dealership location, I come far away to come up here cause of trust and now that is gone.

Result: I took it to do a wheel alignment local shop the very next day with the report print out they gave me and 100% Empire GMC dealership at white plains did NOT do the job they claimed they did my vehicle alignment was off range. The local shop corrected my issue and price was much cheaper, my vehicle is now smooth and in spec again.

This is my fourth car that I have leased from Empire. In the over 12 years that I have been doing business with them, the service has been impeccable.
Lydia Gutierrez, represents excellence, and has consistently provided the best service during the years I've been with Empire, AGAIN boggled my mind and taught me something new about my car! I greatly appreciate her insight and her education.
Overall, I am happy with the quality and service I receive at Empire Buick GMC.

Lydia is a great asset to Empire Buick GMC. She explains what service will be done on your vehicle. She greets you with a smile and calls you when the service is completed. I love going to this location because of Lydia. I trust her and the service department here. They will only do what is needed.

Empire fit me into their busy schedule. Service manager and mechanic were courteous and patient. Reasonably priced and not feeling taken advantage of. They do the right thing for the customer.

Mr. Joe Camilo was very understanding of all that I said to him about the issues that I had with my car. Joe made sure that I was kept informed of what was going on. Thank you.

Austin was very helpful after we had a breakdown. He helped us get an Uber and a car rental until our car was repaired. Scott, the manager was helpful on getting repairs done quickly.

My experiences are always excellent at Empire Buick GMC. I have been happy with their service for more than 10 years, especially when dealing with Lydia Guttierez who is always on the money and very helpful.

Every time I go to the dealer for service, Lydia Gutierrez gives me top quality service. She always lets me know when I should return for my next service appointment. She is a pleasure to deal with.

Excellent service. I’ve been here numerous times and Lydia Gutierrez has always been friendly and helpful, she explains everything before anything is done. Ty Lydia!

Great car dealership and car servicing! My oil change and tire rotation was done quickly. Lydia Gutierrez was wonderful. Friendly and efficient. I will be coming back for sure.

Each time that I have visited the dealership Ms Lydia Gutierrez has been very pleasant. She has always explained everything to me about my car. I have been very happy with assistance.

Thank you Lydia Gutierrez for making my drop off for service so smooth, and getting me out the door quickly!

Lydia Gutierrez at Empire Buick in White Plains was very accommodating and pleasant to work with. She was quick, knowledgeable and helpful. Thank you, Lydia!

Service team is great. Explain everything in understandable terms. Work with you on a maintenance plan. Lydia Gutierrez was all over it and a pleasure to work with. My 6 yr old Canyon is still like new.