Empire Chevrolet of Huntington

After leaving a deposit in late may I was told 3 weeks to a month as vehicle availability was limited. This was fine and was expecting updates. At one point about 3.5 weeks in another vehicle came in and we had switched our deposit as the vehicle we were expecting was "damaged in transit. " The second vehicle we put our deposit on was then sold to another customer. After speaking with management we were assured we were top priority on the next one coming in and would expect an update in a week or two from when the second vehicle was sold to another customer. With minimal updates we reached out to another chevy dealership in mid July when we were told we'd have a vehicle. That dealerships manager assured us that there are none available and was very transparent on how many were available and when they would be expected in. That dealership then confirmed that empire was not being upfront about availability. Empire was prompt in returning our refund. Ultimately I was looking forward to purchasing a chevy but we went with another company and I will not be shopping at empire establishments moving forward.

Stay away!
Manager charge me $5000 more than online prices 2021 silverado 1500
saying I do not qualify those advertising price incentives. What incentives? Didn't even ask what I have.

He was so rude and unprofessional.
Just tell me upfront you want to charge more than advertising price due to stock is limited, then I would understand, but after go through everything and saying I do not quality for incentives?
What a waste time here!

Took two visits and three days. Car returned filthy with dirty floor and seat protectors still in car. Loaner situation is a joke. Not good.

It's a dealership, so the usual standards apply. Their customer service, sales, insurance and finance departments are at the utmost in courtesy and professionalism. All phases are honest and upfront, and they will work with you to get you driving out with the vehicle you want. It will take some time out of your day, but pretty stress free all in all. Great experience overall! Thanks to Amrita, Anthony, David and Paul! Great dealing with you!

Initially dealers said you need to resurface your rotors when i went for my front brakes. Said rotors where good just needed to be resurface. Then Dealer service changes their mind and tells me i need new rotors. I said rotors are okay. Car handles perfectly. They ended up resurfacing the rotors while they change my brake pads, now my vehicle wobbles when i brake at high soeed because either rotors where left uneven or not worked on properly. And on top of that i got different prices for the services from two different people. Not happy about the information they provided and service.

Ive done all my recent services here. But this time i was really disappointed because now i have to go to different place to get new rotors.

2015 Camaro.

Updating My Review-

Service Manager, made sure my vehicle was serviced properly and made sure I’m comfortable with bringing my car back for future services.

Got the best deal with help from from Dave. Dave is the man! Super happy with my purchase, will definitely come back to Empire. Dave knows it all and makes you feel welcome A-class dude!

I purchased a new 2019 Chevy Equinox via lease. Up until now the service department was a pleasure to deal with. On Saturday July 17,2021 i brought my car in for an inspection. They indicated it failed due to windshield wipers were torn. They failed to show me then tried to sell me 2 blades for approximately $66. I refused, took the car out and was not able to see any tears in either blade.

Absolutely DISGRACEFUL service department. If I give 0 stars I would. Drove the car out on Friday for a SCHEDULED appointment. Drop the vehicle off only to be informed AFTER getting home that the tech has a scheduled day off. They ensured that the vehicle would be looked at first thing on Monday. Well, Monday came around and guess what no technician to look at the vehicle. I was informed of this AFTER waiting in the waiting area for over two hours. I was told that I would get the first loaner car to come in and that was immediately retracted and changed to only people who have purchased vehicle from the dealership get loaner cars. The management could care less about the customer and the fact that they screwed up. After two hours they couldn't confirm if their diesel tech would be gracing the service department with his presence so I am now forced to find ANOTHER dealership and wait another week on a car with potential transmission/engine issues. The lack of communication and non-existent customer service is atrocious!

Outstand performance by Tim in the service department!

What a pleasant experience I had at Empire Chevrolet. In particular, my service advisor Tim was outstanding, this guy is a PRO. My 2009 Silverado developed an electrical problem where it would not start. I took it to the local gas station, and after one week and $250, they hadn't resolved it. Called Empire spoke with Tim, he got me in the next day by the end of the day gave me two options io fix it and I had the car back the following day. I should have just brought it to them the first time because in the end, the fix was less expensive than what I paid the gas station.  Thank you, Tim!

Had a 915 am appointment and did not have to wait. Checked us in and we were told what was going to be done and what to expect. Very Professional.

Had a great experience. The salesman Michel heard what truck I wanted to purchase. He didn’t try to “sell” me any other vehicle besides from the one I wanted. He kept in communication with me and called me as soon as it arrived. I highly recommend!

Dealt with Michel to get a certified pickup. He was personable and knowledgeable. The team there handled everything great. Got there at about 5pm left at 8pm with my new car. They stayed late to make sure we were able to drive home with it and never once made us feel like we were keeping them there. Michel, Dom (insurance), Paul (finace) and Jesse (mamager) are a great team.

Andrew immediately took my car in and wrote up the service document, Eric, the Corvette Mechanic performed the NYS Inspection, lube oil and filter change and checked out all systems on the car. Excellent service!

Juarez was my salesman. By Far, the best car salesman I've dealt with. LET ME TELL YOU WHY. I bought a 2018 Chevrolet Traverse from Juarez and I never once set foot on his lot. I live in Tampa, FL so I had to do everything over the phone, by email, etc. This isn't the first time I've bought a car and let me tell you, 99% of salesmen, after hearing I live in a different state, would have never called me twice but this guy acted as if I was right there in his office. Even during negotiations, he was on my side fighting to get me a good deal. That being said, it's EXTREMELY rare to find a car salesman that will treat you right and fight for you to get the car you want with you being over 1000 miles away. If you find a car at Empire Chevrolet of Huntington that you like, ask for Juarez, he'll treat you right. Thanks a ton!

Do yourself a favor and don’t shop here for anything. I worked with the salesman Kevin, (he was a good guy). He wasn’t the problem. The problem was the finance department tried to rob me blind. Told me one price. Then when I went back they tried to throw all these fees at me. I tried to get up several times and leave, and they were also rude and unprofessional about everything. I LEASED a vehicle and they tried getting me to put down 10k plus…. If I could give them a half a star I would. Just trying to help anybody who wants to shop here to be warned.

My family and I walked into Chevrolet and we were immediately greeted by a salesperson outside. We have been to many dealerships and leased range rovers, BMW's and Mercedes. We wanted to look into to the Tahoe. This is not a family friendly place. As soon as we walked in, there was no greetings or welcome. It was incredibly UNCOMFORTABLE. I saw the other sales people looking at one another. They were literally like sharks waiting for their bait.
Perhaps there is a lot of politics at this dealership. My son was drawn to his dream car and I asked the salesperson if he could see it. Immediately upon entering the car, a man came over as I was standing there and kicked him out of the car, telling the nine year old this card is $100,000 dollars. Umm.he is 9, what does that even mean? Besides we have owned cars more than that.
This was incredibly embarrassing as my kids were not running around or going from car to car. This was a nine year old, just sitting in his dream car. How could this have been handled?
Well, speaking to the parent and not kicking both of my kids- my son and daughter out of the car. Speaking to my son, hey do you like this car.and politely asking him to leave. These are kids, who will grow up tp purchase these cars and these experiences matter. No, I am not an overly sensitive parent but I do expect respect. I would not allow my children to stand on the seats with their shoes or press buttons. They simply sat in the car.
Manners and class is just not something you can teach anyone. However when you are speaking to other peoples children you can pretend. Perhaps his bias did not allow him to realize, I spoke English and you can speak to me directly.
This was our first and last time in a Chevrolet. We walked into Mercedes right after this and experience was night and day.

Anthony (Salesperson) and Paul (Finance and Warranty) were very friendly, patient, accomodating. Never applied any pressure to do anything against our wishes, was always willing to find out the answer to anything they didn't know the answer to.

Empire Chevrolet of Huntington went above and beyond to make the purchase of my new Chevy seamless and easy. Picked out my car on a Monday, and then picked it up on Friday, with the majority of the paperwork done in between so I was done in under 2 hours on the day of pick up. No sneaky fees, or pressuring to make additions I did not want. Ask for Anthony F.in sales, and Paul W.in financing. I will certainly be returning next time I need to trade-in.

Not only did the Service Department fix up our car, but Andrew saw to it that our personal requests were fulfilled. Thank you Empire Chevrolet of Huntington.

I just leased my 4th car from Empire Chevrolet. The process was painless. Charice Valdes, the salesperson I worked with, was fantastic. I would recommend if you are in the market for a new car to go to Empire Chevrolet.

This is my 3rd car from Chevrolet of Huntington. I highly recommend this dealership. The process of getting a new car was quick and painless.

On July 31 I had my car in for a minor problem. I was greeted by smiling faces and taken in quickly. My car was fixed under 60 minutes. Thank you Chevrolet of Huntington!