Empire Visionworks, Irondequoit NY

Dr. Shulman is the kindest eye doctor. He takes his time with each patient and answers any questions. The staff is extremely friendly and helpful. So happy to have found such a great place!

Outstanding service! I know Bausch + Lomb well so I love my eye doctor appointments and always find them informative! Aside from the great experience with the doctor, all of the staff I interacted with were so welcoming (even after I had to call and let them know I would be 5 mins late - they checked with the Doc who they said plans to take after my appointment.still okay to come! Then boom of course I end up being 9 mins late due to rain and rain drivers who forget how to drive.the staff and doc were still VERY WELCOMING! I for sure thought I was going to get the boot especially in the midst of COVID. What phenomenal professionalism, kindness, diligence and even exchanged some laughs! This VisionWorks rocks!

Had a problem with my phone contacting them for an appointment, today.
Finally made contact and they very politely took care of the matter.
Thank you Empire Vision Works on Titus for your great help. Jill

Great place first time there.took all safety measures with covid and staff was friendly and courteous

During this time of COVID, this was a pleasant and comfortable experience. Was greeted by Jess and all associates were pleasant and patient. Can't wait to go back for pickup of glasses.

Dr Shulman is great. Been seeing him for years. Exams done quickly and efficiently. Staff are great and knowledgable. Decent selection.

When I made the appointment the lady at the front desk told me the Doctor goes above and beyond any other eye exam you have ever had. Well, they delivered! I was thoroughly impressed and easily the most comfortable I have ever been for any eye exam. And the quickest service and the kindest most supportive staff.

As frustrating as insurance and doctors can be, my visits here have been anything but.

Dr. Schulman is thorough, quick, and answers all my questions. And the front line folks? Wonderful to talk with, and way patient with people like myself who have too many questions, and an inability to make decisions. Alex, Ellie, Airaine and Yarais who always go above and beyond. Thank you!

The team at Titus vision works has been extremely helpful including clearing up issues we have had at other stores. Special shout out to Alex the contact manager and Dr Shullman who is very helpful and caring.

Fantastic. Incredible staff: they are friendly, helpful an knowledgeable. Dr. Shulman took his time and fixed an incorrect prescription from a different location. This is now my only eye care provider in Rochester.

Dr Shulman was great, very informative. All the staff were friendly, and very helpful picking out frames.

Ellen Frazier is a long standing employee at Empire Vision, 21 years. She is a true professional, and an honest one. Because I didn't understand about transitioning glasses she prevented me from spending a few hundred dollars which would have been a waste of money. JoAnn is also a benefit to Empire Vision.

Great services. Was expecting my glasses the next day (due to busy day) but they did what they could to get my glasses ready In the same day. Highly recommend.

Dr Shulman and team are the best. He takes his time and gives his best at all times. This location is great. Everyone is friendly.

Dr. Shulman is great! When I had my first visit I thought Rochester was so big, and I would be just another patient. Although, here I am 3 years later and Dr. Shulman remembers my line of work as well as the details from my last visit. The staff here is very helpful and they educate their customers =)

Love this location! The exam was extremely thorough. The staff has gone above and beyond, in order to ensure that customer satisfaction has been met. Alex made sure that I was completely happy with my purchase and went above and beyond, exceeding my expectations. I highly recommend Visionworks.

Dr. Seth will sort you out. He was very detailed with the examination. The customer service is great and the girls at the front desk are very helpful.

I have been a patient/customer for years and absolutely love the customer service of all the staff. I appreciate their honesty and everyone's willingness to educate not just sell me things I don't need.

Don’t think I will be returning back to this location despite how close it is to my house. Was told that I would receive my contact lenses in two weeks. Here it is two weeks later and they have not arrived yet. Wasn’t given a time frame after calling for the status of my contacts just, “We will contact you when they arrive. ” I would ask for a refund but I need my contacts and not sure how much longer I would have to wait if I ordered from someone else.

I had good experience here, everybody was friendly and helpful with the exam and picking my glasses.