Empire Visionworks, Auburn NY

Be advised, they have a 5 minute window where you can be late and if you are even 10 minutes late they will not see you. This isn’t made clear when you make your appointment or when you confirm your appointment on the day before your visit.

I cannot express enough how truly exceptional the staff at Vision Works in Auburn is. Dr. "Z" is absolutely remarkable, going above and beyond in ensuring a thorough examination of my eyes and fine-tuning my prescription to perfection.

But it doesn't stop there. The team, consisting of Lori, Cassidy, Cassandra, and Jeff, displayed nothing but warmth and friendliness. They not only assisted me in selecting the perfect frames but also provided honest opinions on how they looked on me. Their genuine care and expertise made the entire experience truly unforgettable.

I implore you, dear reader, to waste no time in visiting the Vision Works in Auburn for your next eye exam. The level of professionalism, dedication, and passion exhibited by this extraordinary team is unrivaled. Trust me when I say that you will walk away feeling inspired and confident in your vision care journey.

Don't settle for anything less than extraordinary. Choose Vision Works in Auburn and embark on a transformative eye care experience that will leave you so happy you did!

I stopped in to make an appointment at 2: 40pm on Friday, they said they had an appointment at 3: 20pm. Then they started my appointment by 2: 45pm. They got me in so quick! The ophthalmologist even scheduled me an appointment to see about vision correction which I had wanted to do for so long! The appointment was even made for the following Monday! Through the whole process I was leaving by 3: 20pm! The staff was so nice and wonderful to work with! I am so happy!

My wife and I had an excellant experience at this store. The staff was friendly, knowledgeable and experienced at making our visit a very pleasant one, thank you!

The staff was very curious and kind. They replaced my frames for free which I've NEVER had a place do before. I've been with them for years and will continue to do so. Their prices are also very reasonable

This place and their employees made it kind of like a family atmosphere.
My wife and I had appts 20 minutes apart but they go us in, helped us out with all our questions and offered us advice.
We will definately be back and recommend them.

I absolutely adore the staff at the Auburn location! Caring, efficient, AMAZING! Thank you for all your hard work and dedication!

WOW. I said I would never go back here after my last visit, but I was in desperate need for new glasses so I gave it ONE more chance before searching elsewhere. Boy am I glad I did! Much better attitude form all the staff and way more attentive. Great improvement! Hopefully it stays this way!

I took my 14 year old daughter for glasses a several weeks ago. She picked out a plain black frame. When I picked the glasses up a couple weeks later I realized they were not the ones we ordered and paid for; instead, the frames were cheetah print. The person working there at the time said they could simply change out the frame with the demo frame she wanted. I declined being that I paid for new glasses and frames not frames that were scratched up and used as demos. I asked if they could order them again this time in the right frame and if my daughter could use the cheetah ones, so she had something to wear. Her eye prescription is strong. They said it would be fine. Today I went back to the store to pick up her corrected glasses. I did not have my daughter with me because I work in the area and she goes to school a half hour away. They refused to give me her new glasses and said I would need to bring in the cheetah pair before getting the ones I paid for. The woman, Lisa, at the front desk was impolite and unprofessional. She could have given me the new glasses and asked that I return the cheetah ones as soon as I could. They have my contact info and I have been a customer for several years. Returning the cheetah ones at my convenience would not have been a problem. It was their mistake in the first place. My daughter had to wear cheetah glasses for weeks; I would have appreciated a little professionalism here rather than the rudeness I got from Lisa. I called customer service and a representative took my info and said a manager would be reaching out to me. I have not heard anything back yet. I do not plan to go back in the future and do not recommend them.

Great customer service. Everyone is helpful and kind and the eye doctor is a hoot very funny great experience

The service at vision works was incredible. Very clean. The eye exam was easy and they made sure everything was great with my vision. I was in good hands and well taken care of. I always will recommend vision works. The staff are great there very friendly and polite and helpful.

Absolutely HORRIBLE HORRIBLE place! Gross incompetence working at this place! We sat waiting today 10/10/23- 1.5 hours while one Optician sat there “talking talking, repeating himself over / over! The other sat there and allowed this lady to play with her hair, try on glasses, pair after pair- it was nauseating while other including myself sat there waiting! Then a guy came out who was with her sat right in the chair and was immediately waited on- while us others sat there waiting away! Other staff just standing around doing nothing! I’ve learned my lesson about this place STAY AWAY! The one girl was talking people out of staying and telling them they were short staffed and long waits would happen! We both were quite annoyed, and after waiting two hours to be told they can’t help you! It’s rather appalling! SO GO ELSEWHERE! Stay clear of this place! Including the “two minute” doctor who screwed my prescription up the first time!

Staff was helpful and doctor was amazing. When it came to get new lenses, and I didn’t want to buy new frames, my only option was to forfeit my glasses for 2 weeks to be sent out? !? ! Nope. My former optometrist would order my lenses and fit them into my existing frames when the lenses came in. I got a print out of my prescription and I’ll get new lenses elsewhere, where going blind for 2 weeks isn’t an option.

I had a problem with my frames ever since I got them. I returned with them for a third time. The employee realized the problem & fixed it. I didn’t have to wait long even though I didn’t have an appointment.

I have been a customer at Visionworks/ Empire vision for over 25 years and I have never been disappointed with the professional service I have received.

Phenomenal. The best you can go to to have your vision examined. It took me a couple of minutes to make my appointment online. I picked the day and time that worked great for me. Doctor Z and the personnel were outstanding and I had the best care. Highly recommended. Thank you Empire Vision!

Thank you for your professional and excellent service. Dr. K and associates were professional and addressed my vision needs in a very satisfactory and thorough manner.

My only complaint is that it is EXTREMELY difficult to get through to someone over the phone. Amelia picks up and it’s hard to speak with someone at the store.