Empire Visionworks, Troy NY

They can't find me in computer? I hope my information was not stolen or hacked! Also would not look for paper file, they didn't have time! Only 1 customer their in store. She said I need a appointment to get a replacement glasses and redo paperwork! Also said Walmart will take you next door.
Will not go back to Brunswick NY store again. Unsafe store for covid -no spray at door or temp check!

This is not the place you want to go if you're serious about the health of your or your family members eyes.
I made an appointment for a complete eye exam because I was expirenceing multiple vision related issues. Rather than address my stated concerns; the Dr.dismissed them by stating " everyone says that".
After waiting four weeks for my glasses to be manufactured in Texas (they fired all the people who used to make them on site) ; they finally arrived. To no surprise they were not right (I still had blurry vision).
I was told that because I had ordered premium progressive lenses (How did I order something I didn't know existed?) It would take "a couple of weeks to get used to".
After assimilating to my new glasses for two weeks I was quite certain my vision was still blurry.
I called and explained my situation to the person on the phone who stated that I should make another appointment to re- do my eye exam. I requested the next available appointment (witch was not for a week).
When I showed up for my appointment, I was not given an eye exam; I was told "you're not wearing your glasses correctly" (I've been wearing one type of glasses or another for 50+ years).
She then proceeded to tell me "you're not looking through them correctly". (eye sight still blurry at this point and not capable of seeing anything correctly).
She then proceeded to draw on my faulty lenses with magic markers telling me "this will fix them".
As you can probably imagine; This is where I lost all patience with this Dr? (She claimed to be).
I demanded a full and complete refund. She then went to get the manager (who made no attempt to address any of my concerns) ; he felt that this was the perfect time to insult me by saying "Who pays cash? I responded by saying, "Honest, hard- working people who won't be stolen from or cheated, that's who!
He then informed me that he didn't have any cash on hand to give me a refund and that " I would have to wait. " I informed him that I was willing to wait untill he returned from the bank.
He informed me that he wouldn't be going to the bank because "Visionworks doesn't keep their money in the bank. " (Really big mattress? /Off- shore accounts?)
I was told to give them my phone number (they've been sending me text messages for the last 8 weeks) so I gave it to them.
They kept my glasses (had to drive home without them) and I had to leave without my money.

Horrible service! Waited an hour after my appt time to be seen! They had the wrong info and everyone who came in after me was seen before me! Got no explanation or even acknowledging from staff! Will not be coming here ever again!

Confirmed my appointment more than once. Got there and doctor was pulled away according to receptionist. Started preexam for my girlfriend and she could not get machine up even with tech support. Did not seem to know what they were doing in my opinion.

Dr. Connell, did a fantastic job for my exam - quick, professional, and found out that I had been given a prescription that was too strong for my eyesight. She was happy to take a moment to explain what my insurance would cover, and seemed to really know her practice well. Highly recommended.

Terrible service. The lady at the front desk was very nice, but the lack of professionalism by everyone else was appalling. I stopped in just to get my glasses tightened and after I was seated sat there for 20 minutes without anyone saying a word. I saw numerous people having casual conversation. One person was on there phone, and walked by me several times and did not ask to see if I needed help. After 20 minutes of patiently waiting, I became frustrated and left. I will never stop into this establishment again. A serious review of customer service policy needs to be done here.

Visionworks provides excellent customer service. The staff is very friendly and helpful. I highly recommend this location.

Best customer Service I have ever received at an optometrist! Wendy Was absolutely amazing my schedule isn't always the easiest to deal with but they definitely worked around to help me as best as possible. I highly recommend this place to anyone and everyone!