Empire Visionworks Pittsford, Rochester NY

I had a great experience with vision works, friendly staff and quick process to order contacts.and got a nice discount on glasses when ordering contacts. Clean store and friendly staff, thank you for the help

You should have never let the old leadership team get away. Samantha was the best leader that store has had in a long time. I loved working with her and her knowledge

While the service & the people were great it was a major disappointment that the staff, despite the fact that my family and i have been going there for the last 25+ years.they were not accessibility prepared with respect to masking! They KNOW that they have Deaf patients/clients! There is absolutely no excuse for not having clear masks and/or face shields at the ready to better facilitate communications for those who depend on lip-reading! If they had done so, I would have rated a full five stars here.but alas.in all good conscience, I could not!

I thoroughly enjoyed my recent appointment for a DMV Eye exam.

The sensitivity demonstrated by the staff in addition to incredible professionalism put me at ease

Questions were welcomed and staff tasks were conducted with me in mind.

Told my family members about you and will return for service in the future.

Thank you.

This place is great they got great service friendly staff and took care of me all of my needs in a amazing short time

Hilarious how you cant reach anybody on the phone ever. Nobody ever picks up no matter what store you call. The only reason they are in business is because they are the only ones that take davis vision

The doctor who did the eye exam was very professional, knowledgeable and friendly. Any questions I had he was more than capable to provide me insight.
The optometrist was very rude and unprofessional. He provided no insight to helping decide on picking out glasses the prescription that was going in the glasses or what type of color for my transitions. He was not hands on at all! I almost wanted to leave the business.

Went here for my routine Exam and glasses for the first time. The staff was so friendly, helpful, and knowledgeable. Will definitely go back here for my next exam!

Wasted my time on four occasions! All I wanted to do was get a prescription for contacts and buy them in store. Booked an appointment and they called at the last minute to reschedule because of lack of staff (it was Presidents' Day). Went in for the second appt and they did the eye exam and promptly lost my info in the computer and couldn't re exam because they had booked appts waiting. Go in a third time and they tell me that they actually found my data info just as I left the store but never called me to cancel the next appt! Gave up and ordered the lenses from 1800 Contacts on line. 1800 Contacts calls the store to verify my prescription and believe it or not Visionworks gives them the WRONG prescription. It took me more time to straighten that out. Terribly disappointed.

I used to really enjoy coming to this location but my last visit was not good to say the least. I was kept waiting in the lobby for close to an hour without an update as to when I would be seen. I had to threaten to leave before anyone took me in the back. Then the receptionist had to tell Sam that I was waiting to check out after sitting in the waiting area for 10 minutes. He acted as if I wasn’t there and didn’t even ask if I need more contacts or wanted to purchase any glasses. To top it off, it was been two weeks since my appointment and I am still waiting on a phone call for a referral to Reed Eye Associates for follow up testing. I called last Thursday to ask for an update only to not be given an answer. I tried calling today.no one picked up the phone so I hung up after 10 minutes.

My visit was overall fine. Discussed all my options. My friend wasn’t aware there was an additional fee for even talking about contacts (not even a contact checkup) and the representative didn’t explain the bill well at all. If anything, it was somewhat condescending. Apparently my glasses got delayed and they found out midday the day before my appointment to pick them up. I have called in 15 times to try and get a rep but have only had success twice, and they were people at a call center. I have been waiting over 2 weeks for my glasses, I find out from one rep the order doesn’t exist anymore, and that there’s a new order that is still pending. What is going on here? This is absurd, no communication. I ordered the glasses on january 26th and it’s currently end of day February 11th. I am BEYOND frustrated. I just want my glasses! Not in two weeks, not in 2 months.

Well I made an appointment at at Empire Vision Works in Pittsford for 9 a.m. I showed up at 9 06 only because I had a hard time finding a place and had to turn around a couple of times. When I finally got there at 9: 06 I was told by the reception person that the doctor is very strict and they have a 5 minute window and because I was one minute late I would have to reschedule. Please don't ever go to this store! Disrespectful and obviously the doctor must be a bad doctor because no doctor would have a five-minute window when there was no one else in the office. The place was empty and the person ahead of me was just leaving. Some doctors think their you know what doesn't stink but this one stinks to high heaven!
I suggest Empire Visionworks fires this one before he ruins the whole business.

Horrible experience, no way to speak with a rep prior to appt; store was extremely crowded, no social distancing observed. Filthy!

I've been coming here for years, because I have no choice (obviously). You can literally never get anyone on the phone - seriously, try sometime just for fun. The customer service is hit or miss depending on the staff. There's a high turnover rate. However, all three stars of my review are for Dr. Trieu, who is wonderful and kind and knowledgeable. Ever since he came to the office, I don't dread going anymore. Five stars for Dr. Trieu.

I wish you could call and get someone to answer the phone. I tried multiple store locations and it’s the same corporate recording putting you on endless holds. Never a human on the other end. It forces you to go online and make an appointment to come into the store. Which is now scheduled for 7 days out to ask a question.
Im all for technology and streamlining efficiencies, but this is beyond frustrating.

Eye doctor has an attitude that makes you feel there is great deal of discrimination. I dont know why they dont have an advertisement saying that they do not appreciate making business with international people. If i could give 0 stars i would give 0.

I was having the most horrible day, I had lost my only pair of glasses and was up a creek without a paddle, so i called and Visionworks had me in for an eye exam and a frame selection before the end of the business day! I got two pair of eyeglasses, that's right, two, one and a backup for a GREAT price for my prescription, and they told me it will be less than 11 days till they arrived! I couldn't have asked for better customer service or understanding from their staff, and i'm telling ALL my friends and family to go there from now on!

I can NOT explain in enough words how much I enjoy this location. The manager Jessica M. Is FREAKIN AMAZING. Even when the customers are not that easy to work with she stays in her position and stand her ground. Keep up the wonderful work!