Empire Visionworks Polar Plaza, Amsterdam NY

Worst place ever.can get through on phone lines.trying for 3 weeks all different time no one answers.tried call the customer service number on the website. Same recording.tried the chat. It's not a real person.pre recorder answers.didn't help.want to have Spanish speaking person call me. Even that would have been better than nothing.but no one has called

Do not recommend people here are either dont know what there doing or lazy i had to wait on the phone almost 30 min and still no one picks up the phone this place is the worst to go

Phone number doesn’t work. Emailed them off the website. 6 days later They told me to go in the store. Went into the store to simply get my glasses repaired. That was 2 months ago. Now I’m back at square one. Phone don’t work.
All I want is my glasses fixed. Who has time for Shenanigans.

I have gone there for years for no choice. I will not return. Attitude from staff, lack of contact when things are ready, and small section for kids and teens.

I have called and called, even emailed, went in to see what was going since I can’t get through. Apparently their phone systems are not working, it’s not noted anywhere except their door when you walk in. Wish this info would have been available to people. They apologized and took care of me this evening, since my exam was completed months ago, hopefully things continue in the right direction, at least glasses/contacts have been ordered now.

Only problem I have with vision works is they don't always pick up the phone when called. I've been calling all day today to find out my appointment time because I didn't write the time down by accident when I had to reschedule.

Earlier today I went in to get my Rayban prescription sunglasses arms remolded and the tech melted my lenses and denied doing it. She then accused me of damaging them before I went in. Once the optometrist figured out there was an issue he offered to replace the lenses and the frames since mine were obsolete, which was nice until the tech walked over to me before I left and said “I just wanted to thank you for all of the trouble you’ve caused me now. ” This place is a joke and once my lenses are replaced I will never be going there again, nor will I be recommending this establishment to anyone else. I wish negative stars was an option.

I have been a customer of Visionworks since 2017, I went to your Scotia, NY location. The glasses are I got were sufficient, but within 18 months the frames started falling apart. Just today (08-19-2019), I called your Amsterdam, NY location which is ALOT closer to me and attempted to set up an appointment to get my eyes examined and was told they were booked until the beginning of November! Pardon, but that is 2 1/2 months out! How do you stay in business with that kind of customer service.never again.

I have been coming here for over 5 years. Each time the service gets better. The staff is friendly and approachable. They went above and beyond for me. My order even came in much faster than expected. Thank you all for your great work

The service and professionalism of the staff at Amsterdam's Empire Visionworks is exceptional!

Today I worked with Teresa, she fixed my glasses and helped me find a pair in a color I've been shopping for without success. She also worked with me to compare prices and designs of several other pairs of glasses with friendliness and patience.

Service is horrible! When you walk in you are asked to sit and someone will be with you in a few minutes and it ends up being an hour or better because they take people who just walk in after you if the staff know them. I have seen many customers get upset and complain about this yet nothing changes. Unfortunately one of my family members has to use their service due to insurance. I would never recommend Empire Visionworks to anyone!

Amazing experience. The staff was friendly and helpful. The doctor explained things the doctor i saw for the past 6 years never told me. It was very adorable. I’m so impressed.

This place is understaffed and extremely slow. Appointment at 11: 30, didn’t see the doctor until 11: 55. Saw the doctor for 5 minutes and then waited 45 minutes to pay and leave. If getting an eye exam here plan on taking 2 hours off from work because they do not do anything fast. On the plus side everyone working is very nice and friendly.

As you walk in the door, you stand in line while the solo receptionist not only signs people in but also gets all pertinent information.both times I was there, the line was at least 6 people long.after checking in and getting one of the few chairs in the waiting area. I called my 83-year old mom to tell her I was running behind.my appointment was for 11: 15 and it was 11: 53.as I hung up the phone, a woman called my name.she saw the phone in my hand and reprimanded me for using my phone in the office and told me it was not allowed.she used two machines to check my eyes then told me to have a seat in the waiting room and not to talk on my phone while I was there.when I saw the doctor, I mentioned to him that I had brought a DMV form to be signed.he told me to give it to the receptionist and he would fill it out when he had time.when he asked me to read a line on the screen and I told him I couldn't, he said to try it anyway.he told me that I could not hold my glasses in my hand I had to put them on a tray next to me.when he asked me if I could see 3 or 4 better and I said "I could see 3 better than 4, " he said "just give me the number". I had to stand in line for over 30 minutes when I went in to pick up my glasses.did I mention that both times I was standing in line the phone kept ringing and ringing.remembered today that I didn't get my DMV form.called.phone rang 14 times before someone picked it up and told me that they lost my DMV form.seriously.this place needs an office manager.except for the doctor and woman testing my eyes, everyone else was very nice.

If i could give less than one star i would 3 weeks for an appointment to call and cancel the day of the appointment what a joke

I spent half the day there. Very unorganized staff. I was put on a waiting list to pay! I just wanted to pay! I ended up so upset that I just payed for my exam! Cancelled my glasses order and took my script to Walmart. I saved 180.00 at Walmart!

The staff are friendly.the service by people is wonderful.but there is no such thing as a walk in appointment at this location in Amsterdam, ny.they need another doctor to handle the volume.making an appointment online or in person is nearly one and a half months out.this is what I call needing another doctor.

Friendly, polite, and knowledgeable. Thank you so much for all your help in a timely fashion! Wanda F.

The staff is very confused, they lost my daughters glasses and case, took them 30 mins to figure everything out. When you walk in nobody from the staff greats you. You just stand there feeling an idiot. The whole seen is very odd.

Waited on hold for 15 min to find out if my glasses had arrived. They had arrived, no phone call to indicate so. The gals in the front seem to create more chaos, there is no real flow. Instead of walking over to the waiting area and asking for a patient, they sit at their desk and shout for the patient. That seems to be adding to the chaos.

Avoid if possible.