Empire Visionworks Wilton Square, Saratoga Springs NY

Wish I never got my glasses here! Until I am able to get another pair I am stuck coming here but will NOT be giving them my business ever again! Been here 3 times (2 in less than 6 months) and the last. ALL visits have been a total displeasure! I am extremely polite and friendly yet ALL staff is extremely rude, impersonal, and unprofessional. I thought it was just a fluke the 1st time, maybe a "bad day" for the one employee I dealt with, but nope! They are all the same. Real bad attitudes. Seem as though they hate their jobs. Will get my glasses fixed and won't be back! From many other reviews I see that I am not alone and see the apologies from the owner to these reviews YET sorry means NOTHING if Nothing changes!

Great place. Super friendly and helpful staff. Fast service. I can't say enough good things about Empire Visionworks.

Consistently and inconveniently late on orders. I’ll be traveling abroad shortly and was told my shipment of contact lenses would arrive a week before my departure but now they won’t arrive on time and I don’t know how I’ll be able to see while traveling. Staff is wonderful but the businesses as a whole is completely unreliable. Don’t not use and find somewhere else for your vision needs.

0 patience for children. Just an assembly line. They wont spend 5 minutes with a child that needs more time. The receptionist was very rude and impatient.

Irene and Kara were awesome - assisted me even after hours. My daughter broke her glasses and was unable to see for school. They helped me almost 15 mins after the store closed with a great attitude.

Wrong script, over 5 weeks to get 1 pair of glasses, ordered 3. Promises of overnight shipping waited, never arrived.still no glasses. Terrible service staff was plesant.

Terrible Customer Service. They broke my daughter’s glasses during an adjustment, and we had to fight to get a new frame. They never apologized and the frame they offered was ugly and cheap. We had two dried out contacts out of the box and they wouldn’t replace them. We had inconsistent quotes on prices and what the insurance covered depending on who you talked to. They also didn’t do the complete spectrum of testing that we had at Saratoga Vision. Overall, just a bad office.

Nicole was amazing! She helped us, answered all questions and was funny and personable! The next time I go back only working with her.

Had an awesome time getting an exam and pick out glasses! Was able to be squeezed in after an appointment mix up! These guys rock!

Great place, everyone was so kind and helpful. Both the doctor and the woman who helped with my contacts and glasses were incredibly nice and helpful. Everyone took the time to make sure I was paying the best price and got what I was looking for.

Been with Empire/Visionworks for st least 15 years with my entire family inclusive friends too. Love this store. Very punctual, friendly and attentive service.
I HIGHLY RECOMMEND THIS LOCATION TO ANYONE EXPECTING EXPERT CARE.

Their customer service is great, however whatever company they use to fill contact lens orders are the most inept, lame people ever. I spent $800 for a year supply of contacts and as of the 4th try the order is still not correct. Unbelievable!

Great staff. I’m very impressed. Complete and professional care by Dr. Sienko and Irene-optical tech. Some aspects I have never experienced with an exam and eyeglass fitting before. Beats Queensbury-hands down. Definitely, my go to place for future eye care.

Whenever I am here at Vision Works in Saratoga Springs, everyone is extremely helpful. I have a hard time picking out new frames, Nyckie abd Beth are there to help and have never steered me wrong. I will always recommend this store!

Natalie Swain is the most helpful, educated and fashion forward optician. We had the pleasure of using her assistance while at Visionworks and very happy with our overall visit. Dr. Sienko was thorough and fabulous as well as the other staff, Irene & Katrina - they were super friendly and helpful while picking out frames.

Irene and Lia are amazing. Irene went above and beyond for me. Thank you so much for helping me pick the perfect frames. I can now video game without such strain!

Service was friendly and fast. Everyone explained everything that was going on. Lots of glasses to choose from. Explained exactly what my insurance covered so there were no surprises. Irene was wonderful! She measured and fit the frames to me. Explained what progressives were. The place was clean as inviting. Nice place.

Great Service, Natalie took care of everything quickly and professional. Could not ask for better service.

Everyone was very welcoming and greeted me as soon as I walked in the door. The staff was very helpful and knowledgeable. I will definitely be going back to this store in the future.

Had a really great experience here with Lia, she took great care of me! This is the only vision works I’ll go to in the capital region