Enterprise Rent-A-Car, New York NY

I highly suggest no one, and I repeat no use rentals from enterprise on 221 THOMPSON street. I was issued an a rental with Expired Registration since June, 3Oth. I was in a car accident with lower pack pains. They issued the rental to me on November, 1 2021. The next day I woke up the car was gone, it was towed. I call 311 to check, afterwards I call enterprise to let them know the registration was expired and it has been towed. So I asked them are you going to issue me another rental because that’s they’re fault the registration wasn’t up to date. They told me no until the rental comes back.
November 2nd went by no attempt made or no call back. November 3rd I call enterprise still no attempts made i even went to enterprise and drop the keys off in pain barley can walk. I had to do what I could do there was nothing being done. November 4th call again still no attempts made and no car issued. Now I’m in pain and frustrated because I’m postponing orthopedic appointments. Now it’s November 5th and still no attempts made or no one even trying to help me at all.
Now I’m fed up, so I call State farm to notify them of the situation. So StateFarm decided to call enterprise at that location and still enterprise rejects to cancel the contract. So now I’m in pain and have postpone my orthopedic appointments. But I was issued a rental with expired registration since June, 30th now we in November. Some on please help! Me here!

I always have a great experience at Enterprise. They bend over backwards to provide great service and this location was no exception. I arrived almost two hours before my reservation and still got my car with no problem. I noticed some tree sap on the hood that I thought looked like damage (I didn't want them to think I damaged it when I returned it) and they rewashed the entire car in like 5 minutes. Always great service.

Enterprise Rent-A-Car deserves 0 stars. They are a terrible business but a worse neighbor. The cars they rent are over priced, the staff they employ are rude and they treat their neighbors horribly. How? Have you ever tried to walk by their "store" on the public sidewalk? Half the time they have rental cars parked on the sidewalk blocking pedestrian traffic as their staff tries to upsell renters on extras. Do you want to park in your own neighborhood? You won't park anywhere near Enterprise because they park their rental cars on the street even though they are located in a parking garage. They basically transact more than half their business on the street and sidewalk. Use another NYC rental car company and let this business know you don't support businesses that are terrible neighbors.

*COVID-19 concerns at this location*

I just returned my car and would like to point out a couple of things that I find unacceptable. First off, the car was non-smoker but at pick up the car had what looked like cigarette ash on the dashboard and a very pungent odor akin to a smoker vehicle. We had to keep the AC off during our 2 hour drive to upstate to ensure we weren’t nauseated. To add, visible splatter marks were on the steering wheel, back seat of the car, and some parts of the windshield. We stopped at a rest area and used our Clorox wipes to get rid of the residue from the previous driver. There was also dirt on the console and it seemed like no cleaning was done when we received the rental. I’d like to escalate the situation as I feel like in the “covid-era” a high touch item like a vehicle should not just be carelessly looked over in sanitation.  To add, the car did not feel mechanically sound. The transmission had an aggressive clunk when accelerating at times, and whirring from the front tire under low speeds.
Overall, it just felt like an unsafe experience commuting with this vehicle and I’d hope with the current state of the rentals market, these situations aren’t common.

Booked a car from Manhattan Greenwich village location and confirmed for a specific price. Next day i got a phone call from the manager that they changed the price to over double the amount. I recommend everyone to look for another location when renting from Enterprise.

Serious concerns regarding COVID-19 at this location. We rented two times in June of 2020 and none of the staff were wearing masks. Not the person that brought the car, not the manager, not when they see you and do a walkthrough.

I called the regional manager to escalate it after the second time, but it's clear that the staff in the location could not care less based on my interaction, so leaving this here for the benefit of everyone else.

They are very pleasant and nice but their policy of when rental is very bad I did my transaction it when thru but in their system said otherwise because my card was swipe a few times I could not get my rental I think their system should let the manager overide it and let it finish the transaccion again one more time

The customer service here was really good. I had issue with uber app so I decided the best thing for me was rental car. I was in and out of this place in about 20 mins. I normally wait in the places 40 min to get a car. Im very happy with this place.

Very friendly staff who are always helpful and will do whatever they can to make your trip as enjoyable and fast as they can

Whenever possible I rent from Enterprise. The reservations are made online and the process is quick and easy. The two locations I use most often are Thompson Street in Manhattan and 21 Second Street in Jersey City, NJ. At both locations the service is efficient and the associates friendly and welcoming. The cars are clean and ready on time. I highly recommend Enterprise.

The mid size SUV I rented had been previously rented by a smoker. The inside windows were streaky from smoke which made night driving uncomfortable, the car smelled like old smoke which was yuck, and there was a cigarette burn hole in the (otherwise grubby) driver’s seat. The staff were very professional and nice however this was the only car available to me. I would have much preferred a replacement clean vehicle to a discount. I don’t know how to avoid this in the future — seems like there is no guarantee that a car will be clean and in good shape.

Louse experience. Expensive. Dirty car. Stereo and windshield wipers were broken. They refused do anything about it.
Update. I called the number, and sent an email the day it happened. No follow-up.

Very wonderful location and staff! Took care of my needs.this is my favorite enterprise location

From Pick Up to return we encountered a great group of folks who were friendly and helpful and offered an upgrade as they had one and were closing. Soon this location is full of nice caring fun folks.